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Add a record in ServiceNow from a tagged ticket in Zendesk

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Are you struggling to resolve high-priority tickets in quick time? With this integration template, your support team can automatically send the most critical tickets with tagged notes directly to ServiceNow, for super-quick resolution. No more losing out on new sales opportunities or delay in solving critical issues.

In this Zendesk and ServiceNow Integration template, when you get a new tagged ticket in Zendesk, a record is instantly created in ServiceNow. Additionally, you can map the ticket priority and ticket description from Zendesk to prioritize and take action on the tickets immediately.

Just connect your Zendesk & ServiceNow accounts to, choose the data you want to map, activate the bot & you are done!

How it works?

  • Step 1: This bot runs when you get a new ticket with a tag in your Zendesk account.

  • Step 2: The bot then automatically creates a record in ServiceNow from the data mapped from the Zendesk ticket.

Apps you need

  • Zendesk

    Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

  • ServiceNow

    ServiceNow is a leading solution for business operations and IT management solution. It helps enterprises run IT, HR and customer service operations effectively.



No coding. No change in your apps. Setup and get going in 2 minutes.


Runs on secure HTTPS channel & all sensitive data is stored in an encrypted format.


Used by 1000+ organizations globally - big and small. Live chat support available.

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