Zendesk

Add a record in ServiceNow from a tagged ticket in Zendesk

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Description

Are you struggling to resolve high-priority tickets in quick time? With this integration template, your support team can automatically send the most critical tickets with tagged notes directly to ServiceNow, for super-quick resolution. No more losing out on new sales opportunities or delay in solving critical issues.

In this Zendesk and ServiceNow Integration template, when you get a new tagged ticket in Zendesk, a record is instantly created in ServiceNow. Additionally, you can map the ticket priority and ticket description from Zendesk to prioritize and take action on the tickets immediately.

Just connect your Zendesk & ServiceNow accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

How it works?

  • 1

    This bot runs when you get a new ticket with a tag in your Zendesk account.

  • 2

    The bot then automatically creates a record in ServiceNow from the data mapped from the Zendesk ticket.

Apps you need

  • Zendesk

    Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

  • ServiceNow

    ServiceNow is a leading solution for business operations and IT management solution. It helps enterprises run IT, HR and customer service operations effectively.

Why Automate.io?

iPaaS products that connect multiple apps have been costly and complicated to use. Automate.io brings the same power to small businesses at economical price so you can automate away your tedious & repetitive tasks once and for all.

Rated 4.8 out of 5 on
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Easy

No coding. Easy to use drag and drop interface designed keeping non-technical users in mind.

Trusted Worldwide

Used by 30,000+ organizations from 93 countries, from small businesses to Fortune 500.

Secure & Reliable

Runs on secure HTTPS and all sensitive data is stored using powerful encryption format.

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