Get Channel Messages in Slack on New Zendesk Tickets

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As a manager, you might need to keep track of all incoming Zendesk tickets without engaging in them yourself. To prevent constant switching between apps, you can schedule automated Slack notifications for every new Zendesk ticket.

With this no-code integration template, you can trigger a message for a user or a channel in Slack when a new ticket is created in Zendesk. You can add more details like ticket description, type, due date to add more context.

Take a few seconds to connect your Zendesk and Slack accounts and map out data fields for the trigger and action events. Automate.io will take care of the rest.

How it works?

  • 1

    This Bot runs whenever there is a New Ticket in Zendesk.

  • 2

    Automate.io will send a Slack notification to the channel of your choice.

Apps you need

  • Zendesk

    Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

  • Slack

    Slack is a new generation communication application. It unites your team and your apps for better information sharing and collaboration.

Why Automate.io?

iPaaS products that connect multiple apps have been costly and complicated to use. Automate.io brings the same power to small businesses at economical price so you can automate away your tedious & repetitive tasks once and for all.

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