Get notifications in Microsoft Teams on new records in ServiceNow

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This ServiceNow to Microsoft Teams integration automatically notifies you of new ServiceNow incidents, problems, or records in your Microsoft Teams channel. It automatically sends a message on Microsoft Teams every time there is a new record in a specific ServiceNow table.

This integration also comes with a readymade notification message that informs about the new ServiceNow record. However, you can change it or map additional fields from the ServiceNow table to send detailed notifications. The fields in ServiceNow will be the column names in that ServiceNow table.

Once you’ve set up the integration, a whole new way of collaboration happens within your team and improves productivity.

How it works?

  • 1

    This Bot runs whenever there is a new record in ServiceNow.

  • 2 sends a message to the selected Microsoft Teams channel.

Apps you need

  • ServiceNow

    ServiceNow is a leading solution for business operations and IT management solution. It helps enterprises run IT, HR and customer service operations effectively.

  • Microsoft Teams

    Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meetings, file storage, and application integration


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