Get Slack Notifications on Internal Notes Added to Zendesk Tickets

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The goal of a customer support agent is to resolve every issue efficiently and reduce customer wait time. But this is more of a team effort than you might think.

For example, a customer might report a tricky technical issue, and the assigned support agent may want to connect with the IT team to get a detailed service response. This Zendesk Slack Integration helps to automate the exact process.

With this integration, you can trigger a message for a user or channel in Slack when a team name is tagged in the Internal Note of a Zendesk Ticket. Moreover, you can append contextual ticket details in Slack notifications like the customer's pricing plan and their query details.

Note: This Slack and Zendesk Integration Template needs Zendesk Admin Access.

Just connect your Zendesk and Slack accounts in Automate.io, activate this Bot, and you are good to go.

How it works?

  • 1

    This Bot runs whenever there is an Internal Note added to a Ticket in Zendesk.

  • 2

    Automate.io will send a Slack notification to the person of your choice.

Apps you need

  • Zendesk

    Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

  • Slack

    Slack is a new generation communication application. It unites your team and your apps for better information sharing and collaboration.

Why Automate.io?

iPaaS products that connect multiple apps have been costly and complicated to use. Automate.io brings the same power to small businesses at economical price so you can automate away your tedious & repetitive tasks once and for all.

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