Faster communication always improves response time, especially true for customer service and support teams. Notifying your teams as soon as possible about new tickets can help them stay on top of support issues and address them faster.
Use this readymade Zendesk to Slack integration template to do just that. When you turn on this integration, a notification will be sent to the person or channel of your choice for every new Zendesk ticket. This integration even lets you customize your message with additional details like ticket description, type, due date, etc.
All you have to do is connect your Zendesk and Slack accounts to Automate.io and turn on the integration. It will take care of the rest.
Step 1: This Bot runs whenever there is a new ticket in Zendesk.
Step 2: Automate.io will send a Slack notification to the person or channel of your choice.
Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.
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