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ServiceNow

Send a message in Microsoft Teams on a new record in ServiceNow

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Description

This readymade ServiceNow to Microsoft Teams integration template will automatically send a message to the desired channel in Microsoft Teams every time there is a new record in ServiceNow.

While setting up your integration, connect your Microsoft Teams and ServiceNow accounts to Automate.io. Then select the ServiceNow Table name, and the Team and Channel in your Microsoft Teams account. Now type the message that you would like to send to the channel in the Message content field. Here you can even map the fields from the selected ServiceNow table to make your message more detailed. These fields will be the columns in your ServiceNow table.

This template also gives you the flexibility to send notifications for an updated record in your ServiceNow table. After setting up the integration, turn it ON and proceed to test it out. Automate.io will take over from there and do all the work for you.

How it works?

  • Step 1: This Bot runs whenever there is a new record in ServiceNow.

  • Step 2: Automate.io sends a message to the selected Microsoft Teams channel.

Apps you need

  • ServiceNow

    ServiceNow is a leading solution for business operations and IT management solution. It helps enterprises run IT, HR and customer service operations effectively.

  • Microsoft Teams

    Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meetings, file storage, and application integration

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