Sync new Intercom conversations to Zendesk tickets

Using both Intercom and Zendesk for customer support? Juggling between them for customer context can be very frustrating. Thankfully, you can now automatically sync customer tickets between them and find customer data on any of them.

With this Intercom and Zendesk integration template, a new Zendesk ticket will be created for any new conversation in Intercom. Just connect your Intercom and Zendesk in Automate.io, activate this Bot and you are done. You can get the initial conversation details and custom data field from Intercom to the Zendesk ticket.

How it works

  • This Bot runs whenever a new conversation is started in Intercom
  • It creates a new ticket in Zendesk with the requester details and ticket description filled in

What is Automate.io?

Too many apps and lot of chaos? Automate.io helps you get organized and saves time. Create Bots that do your repetitive tasks, sync data, and handle complex workflows.

Zendesk to Intercom

Sync new Intercom conversations to Zendesk tickets

Apps you need

  • Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

  • Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

Automate Work. Have Fun.



No credit card required.