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Turn new Intercom conversations into tickets on Zendesk

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If you are using both Intercom and Zendesk for customer support, continually juggling between them to obtain important information from customer conversations can be very frustrating.

Thankfully, this readymade Intercom to Zendesk integration template is available for help. With this integration, you can automatically sync customer tickets between them and find customer data on any of them.

So for every new conversation in Intercom, a new ticket on Zendesk will be created. You can even turn data from Intercom into fields on Zendesk such as Subject, Assignee, Group, Status, Tags, etc. This will instantly create tickets on Zendesk so that your team can take action immediately.

How it works?

  • Step 1: This Bot runs whenever a new conversation is started in Intercom.

  • Step 2: It creates a new ticket in Zendesk with the requester details and ticket description filled in.

Apps you need

  • Intercom

    Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

  • Zendesk

    Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.



No coding. No change in your apps. Setup and get going in 2 minutes.


Runs on secure HTTPS channel & all sensitive data is stored in an encrypted format.


Used by 1000+ organizations globally - big and small. Live chat support available.

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