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Save Zendesk tickets as records in ServiceNow

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Keeping your development and customer support teams on the same page can be quite a task. They are required to work together regularly and address quality issues, delivery delays, and so on.

Make your life easier and get your teams to work more efficiently with this readymade Zendesk to ServiceNow integration template. This integration takes away the manual work: every time there is a new ticket on Zendesk it will automatically add a record in ServiceNow. You can map ticket fields such as Subject, Description, Type, Priority, etc. from Zendesk to any ServiceNow table.

Simple, connect your Zendesk and ServiceNow accounts in, activate this Bot and you are done!

How it works?

  • Step 1: This Bot runs whenever there is a new ticket on Zendesk.

  • Step 2: It will be added as a new record on ServiceNow.

Apps you need

  • Zendesk

    Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

  • ServiceNow

    ServiceNow is a leading solution for business operations and IT management solution. It helps enterprises run IT, HR and customer service operations effectively.



No coding. No change in your apps. Setup and get going in 2 minutes.


Runs on secure HTTPS channel & all sensitive data is stored in an encrypted format.


Used by 1000+ organizations globally - big and small. Live chat support available.

Automate Work. Have Fun!

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