Easily automate the management of your tickets, agents and users in Zendesk. Streamline your scheduled events from Acuity Scheduling to your favorite calendar app on autopilot. Do much more by connecting Acuity Scheduling and Zendesk.
Looking for something else?
Connect Acuity Scheduling and Zendesk the way you want. Start by selecting the trigger and action events listed here.
New Appointment
Triggers when a new Appointment is scheduled
Appointment Started
Triggers a specific time before a scheduled Appointment starts
Order Completed
Triggers when an order is completed
Appointment Canceled
Triggers when a scheduled Appointment is canceled
Appointment Changed
Triggers when a scheduled Appointment is changed
Appointment Rescheduled
Triggers when a scheduled Appointment is rescheduled
New Ticket
Triggers when a new Ticket is created.
Agent replied to Ticket
Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
Internal Note added to Ticket
Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
Tag added to Ticket
Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
Ticket Status changed
Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
New Post in Help Center
Triggers when a new Post is published in the Help Center.
New Comment added to Post
Triggers when a Comment is added to the selected Post.
New User/Agent
Triggers when a new Customer or Agent is created.
Ticket assigned to Agent
Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
New Organization
Triggers when a new Organization is created.
New Group
Triggers when a new Group is created.
Updated Ticket
Triggers when an existing Ticket is updated.
User replied to Ticket
Triggers when a User replies to a Ticket. Needs Zendesk admin access.
Add a Ticket
Add a ticket.
Add or Update a User / Agent
Creates or updates a User / Agent.
Search a Ticket
Search for a Ticket.
Add a Comment
Adds a Comment to a Ticket.
Add a Tag
Adds a Tag to a Ticket.
Update a Ticket
Update a Ticket using the Ticket ID.
Add an Organization
Add a new Organization.
Update an Organization
Updates an Organization.
Add a Comment to Post
Add a Comment to the selected Post.
Search Organizations
Search Organizations using Organization ID or Name.
Search a User/Agent
Search for a User or an Agent
Add a Post
Add a Post to the Help Center.
Search Posts
Search Posts using Post ID or a Search Query.
Change Ticket Status
Change Status of a Ticket.
Update a Post
Update an existing Post in the Help Center.
Search Groups
Search Groups using Group ID or a Search Query.
Schedule an Appointment
Schedule a new Appointement
Add a Blocked Off time
Add Blocked off Time to your Calendar
Add a Client
Add a new Client
Update a Client
Update an existing Client after finding them by their first and last name
Search an Appointment using Client Information
Search for an Appointment using a Client's first name, last name and/or email address
Search Clients
Search Clients using their first name, last name or phone number
Create your custom integration by selecting the Trigger event and Action to be performed.
Connect Acuity Scheduling and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.
Calendar
Acuity Scheduling
Zendesk
CRM
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