Freshdesk Integrations

Connect Freshdesk with your favourite apps

Freshdesk provides all you need to deliver great customer support. Provide multi-channel support, manage SLAs and enhance the productivity of your support team.

Popular Freshdesk Integrations

Send a Direct Message in Slack on a New Ticket in Freshdesk

Try Now
Send an Email in Gmail on a New Ticket in Freshdesk

Try Now
Add a Ticket in Zendesk on a New Ticket in Freshdesk

Try Now
Add a Record in ServiceNow on a New Ticket in Freshdesk

Try Now
Send an Email in Office 365 on a New Ticket in Freshdesk

Try Now
Add an Issue in GitHub on a New Ticket in Freshdesk

Try Now
Send an Email in Zoho Mail on a New Ticket in Freshdesk

Try Now
Send Message to User in LivePerson on a New Ticket in Freshdesk

Looking for something else?

100+ integrations possible.

Try Now

Things You Can Do With Freshdesk

Triggers

New Ticket
Triggers when a New Ticket is added
New Contact
Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
New Note added to Ticket
Triggers when an internal Note is added to an existing Ticket
New Response on Ticket
Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
Ticket Closed
Triggers when an existing Ticket is closed
Ticket Updated
Triggers when an existing Ticket is updated

Actions

Add a Ticket
Add a new Ticket
Add a Contact
Add a new Contact
Add Note to a Ticket
Add an internal Note to a Ticket based on the Ticket ID
Reply to a Ticket
Add a Response to an existing Ticket
Close a Ticket
Change the Status of an existing ticket to "Closed"
Search Agents
Search Agents using their email address or phone number
Search Contacts
Search Contacts using their email address or phone number
Search Tickets
Search Tickets using the Ticket ID
Update a Contact
Update an existing Contact with their email address or phone number
Update Ticket
Update an existing Ticket based on the Ticket ID