New Ticket
Triggers when a New Ticket is addedNew Contact
Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.New Note added to Ticket
Triggers when an internal Note is added to an existing TicketNew Response on Ticket
Triggers when a Response is added to an existing Ticket either by a Customer or an AgentTicket Closed
Triggers when an existing Ticket is closedTicket Updated
Triggers when an existing Ticket is updatedAdd a Ticket
Add a new TicketAdd a Contact
Add a new ContactAdd Note to a Ticket
Add an internal Note to a Ticket based on the Ticket IDReply to a Ticket
Add a Response to an existing TicketClose a Ticket
Change the Status of an existing ticket to "Closed"Search Agents
Search Agents using their email address or phone numberSearch Contacts
Search Contacts using their email address or phone numberSearch Tickets
Search Tickets using the Ticket IDUpdate a Contact
Update an existing Contact with their email address or phone numberUpdate Ticket
Update an existing Ticket based on the Ticket IDMarketing
Freshdesk
CRM
Run workflows spanning across your Marketing, Freshdesk and CRM apps. Trigger workflows automatically when things happen in any of the apps.
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