Freshdesk Integrations

Connect Freshdesk with your favourite apps

Freshdesk provides all you need to deliver great customer support. Provide multi-channel support, manage SLAs and enhance the productivity of your support team.

Popular Freshdesk Integrations

Freshdesk - New Ticket
Slack - Send a Direct Message

Send a Direct Message in Slack on a New Ticket in Freshdesk

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Freshdesk - New Ticket
Gmail - Send an Email

Send an Email in Gmail on a New Ticket in Freshdesk

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Freshdesk - New Ticket
Zendesk - Add a Ticket

Add a Ticket in Zendesk on a New Ticket in Freshdesk

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Freshdesk - New Ticket
ServiceNow - Add a Record

Add a Record in ServiceNow on a New Ticket in Freshdesk

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Freshdesk - New Ticket
Office 365 - Send an Email

Send an Email in Office 365 on a New Ticket in Freshdesk

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Freshdesk - New Ticket
GitHub - Add an Issue

Add an Issue in GitHub on a New Ticket in Freshdesk

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Freshdesk - New Ticket
Zoho Mail - Send an Email

Send an Email in Zoho Mail on a New Ticket in Freshdesk

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Freshdesk - New Ticket
LivePerson - Send Message to User

Send Message to User in LivePerson on a New Ticket in Freshdesk

200+ integrations possible. 

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Things You Can Do With Freshdesk

Triggers

  • - New Ticket

    New Ticket

    Triggers when a New Ticket is added
  • - New Contact

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • - New Note added to Ticket

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • - New Response on Ticket

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • - Ticket Closed

    Ticket Closed

    Triggers when an existing Ticket is closed
  • - Ticket Updated

    Ticket Updated

    Triggers when an existing Ticket is updated

Actions

  • - Add a Ticket

    Add a Ticket

    Add a new Ticket
  • - Add a Contact

    Add a Contact

    Add a new Contact
  • - Add Note to a Ticket

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • - Reply to a Ticket

    Reply to a Ticket

    Add a Response to an existing Ticket
  • - Close a Ticket

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • - Search Agents

    Search Agents

    Search Agents using their email address or phone number
  • - Search Contacts

    Search Contacts

    Search Contacts using their email address or phone number
  • - Search Tickets

    Search Tickets

    Search Tickets using the Ticket ID
  • - Update a Contact

    Update a Contact

    Update an existing Contact with their email address or phone number
  • - Update Ticket

    Update Ticket

    Update an existing Ticket based on the Ticket ID

Create Freshdesk Workflows

Mailchimp
AWeber
Drip

Marketing

Freshdesk Workflow

Freshdesk

Salesforce
LivePerson
Microsoft Dynamics

CRM

Run workflows spanning across your Marketing, Freshdesk and CRM apps. Trigger workflows automatically when things happen in any of the apps.

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