Freshdesk Integrations

Connect Freshdesk with your favourite apps

Freshdesk provides all you need to deliver great customer support. Provide multi-channel support, manage SLAs and enhance the productivity of your support team.

Popular Freshdesk Integrations

  • Freshdesk Slack

    Send a Direct Message in Slack on a New Ticket in Freshdesk

  • Freshdesk Gmail

    Send an Email in Gmail on a New Ticket in Freshdesk

  • Freshdesk Zendesk

    Add a Ticket in Zendesk on a New Ticket in Freshdesk

  • Freshdesk ServiceNow

    Add a Record in ServiceNow on a New Ticket in Freshdesk

  • Freshdesk Office 365

    Send an Email in Office 365 on a New Ticket in Freshdesk

  • Freshdesk GitHub

    Add an Issue in GitHub on a New Ticket in Freshdesk

  • Freshdesk Zoho Mail

    Send an Email in Zoho Mail on a New Ticket in Freshdesk

  • Freshdesk LivePerson

    Send Message to User in LivePerson on a New Ticket in Freshdesk

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Things You Can Do With Freshdesk

Triggers

  • New Ticket

    Triggers when a New Ticket is added
  • New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Ticket Closed

    Triggers when an existing Ticket is closed
  • Ticket Updated

    Triggers when an existing Ticket is updated

Actions

  • Add a Ticket

    Add a new Ticket
  • Add a Contact

    Add a new Contact
  • Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Reply to a Ticket

    Add a Response to an existing Ticket
  • Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Search Agents

    Search Agents using their email address or phone number
  • Search Contacts

    Search Contacts using their email address or phone number
  • Search Tickets

    Search Tickets using the Ticket ID
  • Update a Contact

    Update an existing Contact with their email address or phone number
  • Update Ticket

    Update an existing Ticket based on the Ticket ID

Create Freshdesk Workflows

Mailchimp
AWeber
HubSpot

Marketing

Freshdesk Workflow
Salesforce
Microsoft Dynamics
LivePerson

CRM

Run workflows spanning across your Marketing, Freshdesk and CRM apps. Trigger workflows automatically when things happen in any of the apps.

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