Freshdesk
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Freshdesk and Gmail Integration

Send automated emails, organize your inbox and search through conversations in Gmail. Easily automate the management of your tickets, agents and users in Freshdesk. Do much more by connecting Freshdesk and Gmail.

Popular Integrations

  • Freshdesk - New Ticket
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    Gmail - Send an Email

    Send an Email in Gmail on a New Ticket in Freshdesk

  • Gmail - New Email
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    Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New Email in Gmail

  • Freshdesk - New Contact
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    Gmail - Send an Email

    Send an Email in Gmail on a New Contact in Freshdesk

  • Gmail - New Email
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    Freshdesk - Add Note to a Ticket

    Add Note to a Ticket in Freshdesk on a New Email in Gmail

  • Freshdesk - New Note added to Ticket
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    Gmail - Send an Email

    Send an Email in Gmail on a New Note added to Ticket in Freshdesk

  • Gmail - New Email Sent
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    Freshdesk - Add Note to a Ticket

    Add Note to a Ticket in Freshdesk on a New Email Sent in Gmail

  • Freshdesk - New Response on Ticket
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    Gmail - Send an Email

    Send an Email in Gmail on a New Response on Ticket in Freshdesk

  • Gmail - New Email Sent
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    Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New Email Sent in Gmail

Looking for something else?

Create your own Integration

Connect Freshdesk and Gmail the way you want. Start by selecting the trigger and action events listed here.

When this happens

TRIGGERS
  • Gmail - New Email

    New Email

    Triggers when there is a new email. You can optionally provide a search criteria or folder/label.

  • Gmail - New Email Sent

    New Email Sent

    Triggers when there is a new email sent. You can optionally provide a search criteria or folder/label.

  • Gmail - New Conversation

    New Conversation

    Triggers when a new conversation (thread) starts.

  • Gmail - Labelled Conversation

    Labelled Conversation

    Triggers when you add a Label to an email conversation

  • Gmail - New Label Created

    New Label Created

    Triggers when a new Label is created

  • Gmail - Starred Email

    Starred Email

    Triggers when you Star a conversation or email received in the last 3 days

  • Freshdesk - New Ticket

    New Ticket

    Triggers when a New Ticket is added

  • Freshdesk - New Contact

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.

  • Freshdesk - New Note added to Ticket

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket

  • Freshdesk - New Response on Ticket

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent

  • Freshdesk - Ticket Closed

    Ticket Closed

    Triggers when an existing Ticket is closed

  • Freshdesk - Ticket Updated

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk - Add a Ticket

    Add a Ticket

    Add a new Ticket

  • Freshdesk - Add a Contact

    Add a Contact

    Add a new Contact

  • Freshdesk - Add Note to a Ticket

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID

  • Freshdesk - Reply to a Ticket

    Reply to a Ticket

    Add a Response to an existing Ticket

  • Freshdesk - Close a Ticket

    Close a Ticket

    Change the Status of an existing ticket to "Closed"

  • Freshdesk - Search Agents

    Search Agents

    Search Agents using their email address or phone number

  • Freshdesk - Search Contacts

    Search Contacts

    Search Contacts using their email address or phone number

  • Freshdesk - Search Tickets

    Search Tickets

    Search Tickets using the Ticket ID

  • Freshdesk - Update a Contact

    Update a Contact

    Update an existing Contact with their email address or phone number

  • Freshdesk - Update Ticket

    Update Ticket

    Update an existing Ticket based on the Ticket ID

  • Gmail - Send an Email

    Send an Email

    Send an Email from your account

  • Gmail - Add Label to Email

    Add Label to Email

    Add Label to an Email

  • Gmail - Archive an Email

    Archive an Email

    Archive a specific conversation

  • Gmail - Create new Label

    Create new Label

    Create a new Label

  • Gmail - Remove Label from Email

    Remove Label from Email

    Remove an existing Label(s) from a specific conversation

  • Gmail - Search an Email

    Search an Email

    Search Emails

  • Gmail - Search Label

    Search Label

    Search a Label by name

  • Gmail - Star an Email

    Star an Email

    Star a specific conversation

  • Gmail - Add a Draft

    Add a Draft

    Create a draft email in your account

  • Gmail - Check Email Reply

    Check Email Reply

    Checks if an email was replied to

  • Gmail - Reply to a Conversation

    Reply to a Conversation

    Send a Reply email in Conversation

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Connect Freshdesk and Gmail with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

Wrike
ClickUp
Notion

Project Management

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Gmail Workflow

Gmail

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Freshdesk Workflow

Freshdesk

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Salesforce
LivePerson
Microsoft Dynamics

CRM

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