App Holder
Freshdesk

Freshdesk and Gmail Integration

Send automated emails. Connect Freshdesk and Gmail. Run workflows.

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Popular Integrations

  • Freshdesk Gmail

    Send an Email in Gmail on a New Ticket in Freshdesk

  • Gmail Freshdesk

    Reply to a Ticket in Freshdesk on a New Email in Gmail

  • Gmail Freshdesk

    Add Note to a Ticket in Freshdesk on a New Email in Gmail

  • Freshdesk Gmail

    Send an Email in Gmail on a New Contact in Freshdesk

  • Freshdesk Gmail

    Send an Email in Gmail on a New Note added to Ticket in Freshdesk

  • Freshdesk Gmail

    Send an Email in Gmail on a New Response on Ticket in Freshdesk

  • Freshdesk Gmail

    Add Label to Email in Gmail on a New Ticket in Freshdesk

  • Freshdesk Gmail

    Archive an Email in Gmail on a New Ticket in Freshdesk

Looking for something else?

Create your own Integration

Connect Freshdesk and Gmail the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Gmail

    New Conversation

    Triggers when a new conversation (thread) starts.
  • Gmail

    Labelled Conversation

    Triggers when you add a Label to an email conversation
  • Gmail

    New Label Created

    Triggers when a new Label is created
  • Gmail

    New Email

    Triggers when there is a new email. You can optionally provide a search criteria or folder/label.
  • Gmail

    Starred Email

    Triggers when you Star a conversation or email received in the last 3 days
  • Freshdesk

    New Ticket

    Triggers when a New Ticket is added
  • Freshdesk

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • Freshdesk

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • Freshdesk

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Freshdesk

    Ticket Closed

    Triggers when an existing Ticket is closed
  • Freshdesk

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk

    Add a Ticket

    Add a new Ticket
  • Freshdesk

    Add a Contact

    Add a new Contact
  • Freshdesk

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Freshdesk

    Reply to a Ticket

    Add a Response to an existing Ticket
  • Freshdesk

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Freshdesk

    Search Agents

    Search Agents using their email address or phone number
  • Freshdesk

    Search Contacts

    Search Contacts using their email address or phone number
  • Freshdesk

    Search Tickets

    Search Tickets using the Ticket ID
  • Freshdesk

    Update a Contact

    Update an existing Contact with their email address or phone number
  • Freshdesk

    Update Ticket

    Update an existing Ticket based on the Ticket ID
  • Gmail

    Send an Email

    Send an Email from your account
  • Gmail

    Add Label to Email

    Add Label to an Email
  • Gmail

    Archive an Email

    Archive a specific conversation
  • Gmail

    Create new Label

    Create a new Label
  • Gmail

    Remove Label from Email

    Remove an existing Label(s) from a specific conversation
  • Gmail

    Search an Email

    Search Emails
  • Gmail

    Star an Email

    Star a specific conversation
  • Gmail

    Add a Draft

    Create a draft email in your account
  • Gmail

    Check Email Reply

    Checks if an email was replied to
  • Gmail

    Reply to a Conversation

    Send a Reply email in Conversation

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Trello
Asana
Todoist

Project Management

Gmail Workflow
Freshdesk Workflow
Salesforce
HubSpot CRM
Microsoft Dynamics

CRM

Connect Freshdesk and Gmail with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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