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Freshdesk

Freshdesk and Intercom Integration

Sync contact data and automate CRM actions. Connect Freshdesk and Intercom. Run workflows.

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Popular Integrations

  • Intercom Freshdesk

    Add a Contact in Freshdesk on a New Lead in Intercom

  • Intercom Freshdesk

    Reply to a Ticket in Freshdesk on a New Lead in Intercom

  • Intercom Freshdesk

    Add Note to a Ticket in Freshdesk on a New Lead in Intercom

  • Intercom Freshdesk

    Add a Contact in Freshdesk on a New User in Intercom

  • Intercom Freshdesk

    Add Note to a Ticket in Freshdesk on a New User in Intercom

  • Freshdesk Intercom

    Create or Update Lead in Intercom on a New Contact in Freshdesk

  • Freshdesk Intercom

    Create or Update User in Intercom on a New Contact in Freshdesk

  • Intercom Freshdesk

    Reply to a Ticket in Freshdesk on a New User in Intercom

Looking for something else?

Create your own Integration

Connect Freshdesk and Intercom the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Intercom

    New Lead

    Triggers when a new lead is added
  • Intercom

    New User

    Triggers when a new user is added
  • Intercom

    Lead Converts to User

    Triggers when a lead is converted to user
  • Intercom

    Lead Enters Email

    Triggers when an anonymous lead enters his email address
  • Intercom

    Unattended Conversation

    Triggers when a conversation (either new or an existing), where the User is waiting for a reply for more than a specified amount of time.
  • Intercom

    New Company

    Triggers when a new Company is added
  • Intercom

    New Conversation

    Triggers when a users starts a new conversation
  • Intercom

    New Event

    Triggers when a specified user event occurs
  • Intercom

    Tag Added to a User

    Triggers when a new tag is added to a user
  • Intercom

    New Reply from User

    Triggers when a user replies to conversation
  • Intercom

    Conversation Closed

    Triggers when a conversation is closed by an admin
  • Intercom

    New Reply from Agent

    Triggers when an Agent replies to conversation
  • Intercom

    Internal Note added to Conversation

    Triggers when a admin adds a note to a conversation
  • Intercom

    User Email Updated

    Triggers when a user updates their email address
  • Intercom

    User Unsubscribed

    Triggers when a user unsubscribes from Intercom
  • Intercom

    Conversation Assigned to Agent

    Triggers when a conversation is assigned to a specific agent
  • Freshdesk

    New Ticket

    Triggers when a New Ticket is added
  • Freshdesk

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • Freshdesk

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • Freshdesk

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Freshdesk

    Ticket Closed

    Triggers when an existing Ticket is closed
  • Freshdesk

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk

    Add a Ticket

    Add a new Ticket
  • Freshdesk

    Add a Contact

    Add a new Contact
  • Freshdesk

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Freshdesk

    Reply to a Ticket

    Add a Response to an existing Ticket
  • Freshdesk

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Freshdesk

    Search Agents

    Search Agents using their email address or phone number
  • Freshdesk

    Search Contacts

    Search Contacts using their email address or phone number
  • Freshdesk

    Search Tickets

    Search Tickets using the Ticket ID
  • Freshdesk

    Update a Contact

    Update an existing Contact with their email address or phone number
  • Freshdesk

    Update Ticket

    Update an existing Ticket based on the Ticket ID
  • Intercom

    Create or Update User

    Add or Update a User
  • Intercom

    Create or Update Lead

    Add or Update a Lead
  • Intercom

    Add Note to Conversation

    Add an internal note to a conversation
  • Intercom

    Add Event to User

    Add an event that occured to a user
  • Intercom

    Send Message to User

    Send a new message to a User, or reply to an existing conversation.
  • Intercom

    Create Incoming Messages

    Create a new message in your Intercom as if it is sent by a specified User.
  • Intercom

    Add Note to User

    Add a note to a user (not conversation)
  • Intercom

    Create or Update Company

    Add or Update Company
  • Intercom

    Search Leads

    Search a lead in your intercom account
  • Intercom

    Search Users

    Search a user in your intercom account
  • Intercom

    Add Tag to User

    Tag a user in your app
  • Intercom

    Update User

    Updates an User
  • Intercom

    Search Conversations

    Search a conversation in your intercom account

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Typeform
Wufoo
Google Forms

Forms

Intercom Workflow
Freshdesk Workflow
Slack
Google Hangouts Chat

Collaboration

Connect Freshdesk and Intercom with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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