App Holder
Freshdesk

Freshdesk and Intercom Integration

Sync contact data and automate sales activity in Intercom.Create new Freshdesk tickets and send messages. Do much more by connecting Freshdesk and Intercom.

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Popular Integrations

  • Intercom - New Lead Freshdesk - Add a Contact

    Add a Contact in Freshdesk on a New Lead in Intercom

  • Intercom - New Lead Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New Lead in Intercom

  • Intercom - New Lead Freshdesk - Add Note to a Ticket

    Add Note to a Ticket in Freshdesk on a New Lead in Intercom

  • Intercom - New User Freshdesk - Add a Contact

    Add a Contact in Freshdesk on a New User in Intercom

  • Intercom - New User Freshdesk - Add Note to a Ticket

    Add Note to a Ticket in Freshdesk on a New User in Intercom

  • Freshdesk - New Contact Intercom - Create or Update Lead

    Create or Update Lead in Intercom on a New Contact in Freshdesk

  • Freshdesk - New Contact Intercom - Create or Update User

    Create or Update User in Intercom on a New Contact in Freshdesk

  • Intercom - New User Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New User in Intercom

Looking for something else?

Create your own Integration

Connect Freshdesk and Intercom the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Intercom - New Lead

    New Lead

    Triggers when a new lead is added
  • Intercom - New User

    New User

    Triggers when a new user is added
  • Intercom - Lead Converts to User

    Lead Converts to User

    Triggers when a lead is converted to user
  • Intercom - Lead Enters Email

    Lead Enters Email

    Triggers when an anonymous lead enters his email address
  • Intercom - Unattended Conversation

    Unattended Conversation

    Triggers when a conversation (either new or an existing), where the User is waiting for a reply for more than a specified amount of time.
  • Intercom - New Company

    New Company

    Triggers when a new Company is added
  • Intercom -  New Conversation

    New Conversation

    Triggers when a users starts a new conversation
  • Intercom - New Event

    New Event

    Triggers when a specified user event occurs
  • Intercom - Tag Added to a User

    Tag Added to a User

    Triggers when a new tag is added to a user
  • Intercom - New Reply from User

    New Reply from User

    Triggers when a user replies to conversation
  • Intercom - Conversation Closed

    Conversation Closed

    Triggers when a conversation is closed by an admin
  • Intercom - New Reply from Agent

    New Reply from Agent

    Triggers when an Agent replies to conversation
  • Intercom - Internal Note added to Conversation

    Internal Note added to Conversation

    Triggers when a admin adds a note to a conversation
  • Intercom - User Email Updated

    User Email Updated

    Triggers when a user updates their email address
  • Intercom - User Unsubscribed

    User Unsubscribed

    Triggers when a user unsubscribes from Intercom
  • Intercom - Conversation Assigned to Agent

    Conversation Assigned to Agent

    Triggers when a conversation is assigned to a specific agent
  • Freshdesk - New Ticket

    New Ticket

    Triggers when a New Ticket is added
  • Freshdesk - New Contact

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • Freshdesk - New Note added to Ticket

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • Freshdesk - New Response on Ticket

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Freshdesk - Ticket Closed

    Ticket Closed

    Triggers when an existing Ticket is closed
  • Freshdesk - Ticket Updated

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk - Add a Ticket

    Add a Ticket

    Add a new Ticket
  • Freshdesk - Add a Contact

    Add a Contact

    Add a new Contact
  • Freshdesk - Add Note to a Ticket

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Freshdesk - Reply to a Ticket

    Reply to a Ticket

    Add a Response to an existing Ticket
  • Freshdesk - Close a Ticket

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Freshdesk - Search Agents

    Search Agents

    Search Agents using their email address or phone number
  • Freshdesk - Search Contacts

    Search Contacts

    Search Contacts using their email address or phone number
  • Freshdesk - Search Tickets

    Search Tickets

    Search Tickets using the Ticket ID
  • Freshdesk - Update a Contact

    Update a Contact

    Update an existing Contact with their email address or phone number
  • Freshdesk - Update Ticket

    Update Ticket

    Update an existing Ticket based on the Ticket ID
  • Intercom - Create or Update User

    Create or Update User

    Add or Update a User
  • Intercom - Create or Update Lead

    Create or Update Lead

    Add or Update a Lead
  • Intercom - Add Note to Conversation

    Add Note to Conversation

    Add an internal note to a conversation
  • Intercom - Add Event to User

    Add Event to User

    Add an event that occured to a user
  • Intercom - Send Message to User

    Send Message to User

    Send a new message to a User, or reply to an existing conversation.
  • Intercom - Create Incoming Messages

    Create Incoming Messages

    Create a new message in your Intercom as if it is sent by a specified User.
  • Intercom - Add Note to User

    Add Note to User

    Add a note to a user (not conversation)
  • Intercom - Create or Update Company

    Create or Update Company

    Add or Update Company
  • Intercom - Search Leads

    Search Leads

    Search a lead in your intercom account
  • Intercom - Search Users

    Search Users

    Search a user in your intercom account
  • Intercom - Add Tag to User

    Add Tag to User

    Tag a user in your app
  • Intercom - Update User

    Update User

    Updates an User
  • Intercom - Search Conversations

    Search Conversations

    Search a conversation in your intercom account

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Typeform
Facebook Lead Ads
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Forms

Intercom Workflow
Freshdesk Workflow
Slack
Google Hangouts Chat
Microsoft Teams

Collaboration

Connect Freshdesk and Intercom with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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