App Holder
Freshdesk

Freshdesk and Jira Integration

Automatically create Jira tasks.Create new Freshdesk tickets and send messages. Do much more by connecting Freshdesk and Jira.

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Popular Integrations

  • Freshdesk - New Ticket Jira - Add Issue

    Add Issue in Jira on a New Ticket in Freshdesk

  • Jira - New Issue Freshdesk - Add a Ticket

    Add a Ticket in Freshdesk on a New Issue in Jira

  • Jira - New Sprint Freshdesk - Add a Ticket

    Add a Ticket in Freshdesk on a New Sprint in Jira

  • Jira - New Issue Freshdesk - Add Note to a Ticket

    Add Note to a Ticket in Freshdesk on a New Issue in Jira

  • Jira - New Issue Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New Issue in Jira

  • Jira - New Sprint Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New Sprint in Jira

  • Jira - New Sprint Freshdesk - Add Note to a Ticket

    Add Note to a Ticket in Freshdesk on a New Sprint in Jira

  • Jira - New Comment Freshdesk - Reply to a Ticket

    Reply to a Ticket in Freshdesk on a New Comment in Jira

Looking for something else?

Create your own Integration

Connect Freshdesk and Jira the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Jira - New Issue

    New Issue

    Triggers when there is a new Issue (Admin access required)
  • Jira - New Sprint

    New Sprint

    Triggers when there is a new Sprint (Admin access required)
  • Jira - New Comment

    New Comment

    Triggers when a new comment is added to an issue (Admin access required)
  • Jira - New Project

    New Project

    Triggers when there is a new Project (Admin access required)
  • Jira - New User

    New User

    Triggers when a new user is added (Admin access required)
  • Jira - New Worklog

    New Worklog

    Triggers when a new Worklog is added to an issue (Admin access required)
  • Jira - Issue Updated

    Issue Updated

    Triggers when an Issue is updated (Admin access required)
  • Jira - Worklog Updated

    Worklog Updated

    Triggers when a new Worklog is added to an issue (Admin access required)
  • Jira - Issue Status Changed

    Issue Status Changed

    Triggers when status of an Issue is changed (Admin access required)
  • Freshdesk - New Ticket

    New Ticket

    Triggers when a New Ticket is added
  • Freshdesk - New Contact

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • Freshdesk - New Note added to Ticket

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • Freshdesk - New Response on Ticket

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Freshdesk - Ticket Closed

    Ticket Closed

    Triggers when an existing Ticket is closed
  • Freshdesk - Ticket Updated

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk - Add a Ticket

    Add a Ticket

    Add a new Ticket
  • Freshdesk - Add a Contact

    Add a Contact

    Add a new Contact
  • Freshdesk - Add Note to a Ticket

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Freshdesk - Reply to a Ticket

    Reply to a Ticket

    Add a Response to an existing Ticket
  • Freshdesk - Close a Ticket

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Freshdesk - Search Agents

    Search Agents

    Search Agents using their email address or phone number
  • Freshdesk - Search Contacts

    Search Contacts

    Search Contacts using their email address or phone number
  • Freshdesk - Search Tickets

    Search Tickets

    Search Tickets using the Ticket ID
  • Freshdesk - Update a Contact

    Update a Contact

    Update an existing Contact with their email address or phone number
  • Freshdesk - Update Ticket

    Update Ticket

    Update an existing Ticket based on the Ticket ID
  • Jira - Add Issue

    Add Issue

    Creates a new Issue
  • Jira - Search Issue

    Search Issue

    Search for an Issue
  • Jira - Add Comment

    Add Comment

    Add comment for an Issue
  • Jira - Update Issue

    Update Issue

    Updates an Issue
  • Jira - Search User

    Search User

    Search for a user

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Slack
Google Hangouts Chat
Microsoft Teams

Collaboration

Jira Workflow
Freshdesk Workflow
Salesforce
LivePerson
Microsoft Dynamics

CRM

Connect Freshdesk and Jira with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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