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Freshdesk

Freshdesk and Salesforce Integration

Sync contact data and automate CRM actions. Connect Freshdesk and Salesforce. Run workflows.

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Popular Integrations

  • Salesforce Freshdesk

    Add a Ticket in Freshdesk on a New Custom Object in Salesforce

  • Salesforce Freshdesk

    Add a Contact in Freshdesk on a New Contact in Salesforce

  • Salesforce Freshdesk

    Add Note to a Ticket in Freshdesk on a New Contact in Salesforce

  • Salesforce Freshdesk

    Reply to a Ticket in Freshdesk on a New Contact in Salesforce

  • Salesforce Freshdesk

    Add a Contact in Freshdesk on a New Lead in Salesforce

  • Salesforce Freshdesk

    Add Note to a Ticket in Freshdesk on a New Lead in Salesforce

  • Freshdesk Salesforce

    Add or Update a Contact in Salesforce on a New Contact in Freshdesk

  • Freshdesk Salesforce

    Add or Update a Lead in Salesforce on a New Contact in Freshdesk

Looking for something else?

Create your own Integration

Connect Freshdesk and Salesforce the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Salesforce

    New Contact

    Triggers when there is a new Contact
  • Salesforce

    New Custom Object

    Triggers when there is a new Custom Object (of the type selected) is created
  • Salesforce

    New Lead

    Triggers when there is a new Lead
  • Salesforce

    Updated Opportunity

    Triggers when an existing Opportunity is updated
  • Salesforce

    New Opportunity

    Triggers when there is a new Opportunity
  • Salesforce

    New Task

    Triggers when there is a new Task
  • Salesforce

    New Account

    Triggers when there is a new Account
  • Salesforce

    Updated Opportunity Property

    Triggers when an existing Opportunity's property is updated
  • Salesforce

    New Event

    Triggers when there is a new Event
  • Salesforce

    Updated Lead

    Triggers when an existing Lead is updated
  • Salesforce

    Updated Account

    Triggers when an existing Account is updated
  • Salesforce

    Updated Custom Object

    Triggers when an existing Custom Object is updated
  • Salesforce

    Updated Contact

    Triggers when an existing Contact is updated
  • Salesforce

    Updated Contact Property

    Triggers when an existing Contact's property is updated
  • Salesforce

    Updated Account Property

    Triggers when an existing Account's property is updated
  • Salesforce

    New Case

    Triggers when there is a new Case
  • Salesforce

    New Note

    Triggers when there is a new Note
  • Salesforce

    Updated Opportunity Stage

    Triggers when an existing Opportunity's Stage is changed
  • Salesforce

    New Case Comment

    Triggers when there is a new Comment on a Case
  • Freshdesk

    New Ticket

    Triggers when a New Ticket is added
  • Freshdesk

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • Freshdesk

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • Freshdesk

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Freshdesk

    Ticket Closed

    Triggers when an existing Ticket is closed
  • Freshdesk

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk

    Add a Ticket

    Add a new Ticket
  • Freshdesk

    Add a Contact

    Add a new Contact
  • Freshdesk

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Freshdesk

    Reply to a Ticket

    Add a Response to an existing Ticket
  • Freshdesk

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Freshdesk

    Search Agents

    Search Agents using their email address or phone number
  • Freshdesk

    Search Contacts

    Search Contacts using their email address or phone number
  • Freshdesk

    Search Tickets

    Search Tickets using the Ticket ID
  • Freshdesk

    Update a Contact

    Update an existing Contact with their email address or phone number
  • Freshdesk

    Update Ticket

    Update an existing Ticket based on the Ticket ID
  • Salesforce

    Add or Update a Contact

    Creates a new Contact or updates an existing Contact
  • Salesforce

    Add or Update a Lead

    Creates a new Lead or updates an existing Lead
  • Salesforce

    Add or Update an Account

    Creates a new Account or updates an existing Account
  • Salesforce

    Add or Update a Custom Object

    Creates a new Custom Object or updates an existing Custom Object
  • Salesforce

    Add or Update an Event

    Creates a new Event or updates an existing Event
  • Salesforce

    Add a Note

    Creates a new Note
  • Salesforce

    Add or Update an Opportunity

    Creates a new Opportunity or updates an existing Opportunity
  • Salesforce

    Add or Update a Task

    Creates a new Task or updates an existing Task
  • Salesforce

    Add a Campaign Member

    Creates a new Campaign Member (Existing Lead or Contact)
  • Salesforce

    Add or Update a Case

    Creates a new Case or updates an existing Case
  • Salesforce

    Search a User

    Search Users
  • Salesforce

    Get Account of a Contact

    Get Accountof a Contact
  • Salesforce

    Add a Call Log

    Creates a new Call log
  • Salesforce

    Get Contacts for a Opportunity

    Get Contacts for Opportunity
  • Salesforce

    Search an Account

    Search Accounts
  • Salesforce

    Search a Task

    Search Tasks
  • Salesforce

    Search an Opportunity

    Search Opportunities
  • Salesforce

    Search a Contact

    Search Contacts
  • Salesforce

    Search a Custom object

    Search Custom Objects
  • Salesforce

    Search an Event

    Search Events
  • Salesforce

    Search a Lead

    Search Leads
  • Salesforce

    Get Opportunities of a Contact

    Get Opportunity for Contact
  • Salesforce

    Search a Folder

    Search Folders
  • Salesforce

    Search a Case

    Search Cases
  • Salesforce

    Search a Campaign

    Search Campaigns

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Typeform
Wufoo
Google Forms

Forms

Salesforce Workflow
Freshdesk Workflow
Slack
Google Hangouts Chat
Microsoft Teams

Collaboration

Connect Freshdesk and Salesforce with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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