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Freshdesk

Freshdesk and Slack Integration

Send Slack notifications instantly.Create new Freshdesk tickets and send messages. Do much more by connecting Freshdesk and Slack.

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Popular Integrations

  • Freshdesk - New Ticket Slack - Send a Direct Message

    Send a Direct Message in Slack on a New Ticket in Freshdesk

  • Freshdesk - New Contact Slack - Send a Direct Message

    Send a Direct Message in Slack on a New Contact in Freshdesk

  • Freshdesk - New Note added to Ticket Slack - Send a Direct Message

    Send a Direct Message in Slack on a New Note added to Ticket in Freshdesk

  • Freshdesk - New Response on Ticket Slack - Send a Direct Message

    Send a Direct Message in Slack on a New Response on Ticket in Freshdesk

  • Freshdesk - New Ticket Slack - Send a Channel Message

    Send a Channel Message in Slack on a New Ticket in Freshdesk

  • Freshdesk - New Contact Slack - Send a Channel Message

    Send a Channel Message in Slack on a New Contact in Freshdesk

  • Freshdesk - New Note added to Ticket Slack - Send a Channel Message

    Send a Channel Message in Slack on a New Note added to Ticket in Freshdesk

  • Freshdesk - New Response on Ticket Slack - Send a Channel Message

    Send a Channel Message in Slack on a New Response on Ticket in Freshdesk

Looking for something else?

Create your own Integration

Connect Freshdesk and Slack the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Freshdesk - New Ticket

    New Ticket

    Triggers when a New Ticket is added
  • Freshdesk - New Contact

    New Contact

    Triggers when a new Contact is added. NOTE: This trigger supports upto a maximum of 100 contacts at a time.
  • Freshdesk - New Note added to Ticket

    New Note added to Ticket

    Triggers when an internal Note is added to an existing Ticket
  • Freshdesk - New Response on Ticket

    New Response on Ticket

    Triggers when a Response is added to an existing Ticket either by a Customer or an Agent
  • Freshdesk - Ticket Closed

    Ticket Closed

    Triggers when an existing Ticket is closed
  • Freshdesk - Ticket Updated

    Ticket Updated

    Triggers when an existing Ticket is updated

Do this

ACTIONS
  • Freshdesk - Add a Ticket

    Add a Ticket

    Add a new Ticket
  • Freshdesk - Add a Contact

    Add a Contact

    Add a new Contact
  • Freshdesk - Add Note to a Ticket

    Add Note to a Ticket

    Add an internal Note to a Ticket based on the Ticket ID
  • Freshdesk - Reply to a Ticket

    Reply to a Ticket

    Add a Response to an existing Ticket
  • Freshdesk - Close a Ticket

    Close a Ticket

    Change the Status of an existing ticket to "Closed"
  • Freshdesk - Search Agents

    Search Agents

    Search Agents using their email address or phone number
  • Freshdesk - Search Contacts

    Search Contacts

    Search Contacts using their email address or phone number
  • Freshdesk - Search Tickets

    Search Tickets

    Search Tickets using the Ticket ID
  • Freshdesk - Update a Contact

    Update a Contact

    Update an existing Contact with their email address or phone number
  • Freshdesk - Update Ticket

    Update Ticket

    Update an existing Ticket based on the Ticket ID
  • Slack - Send a Direct Message

    Send a Direct Message

    Send a message to specified User as Slackbot
  • Slack - Send a Channel Message

    Send a Channel Message

    Send a message to public or private Group
  • Slack - Search a User

    Search a User

    Search for a User based on Email address or Username
  • Slack - Set a Reminder

    Set a Reminder

    Sets a Reminder
  • Slack - Set Status

    Set Status

    Set your status on slack

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Salesforce
LivePerson
Microsoft Dynamics

CRM

Slack Workflow
Freshdesk Workflow
Square
PayPal
QuickBooks Online

Payments

Connect Freshdesk and Slack with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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