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Gmail

Gmail and Zendesk Integration

Create new Zendesk tickets and send messages. Send automated emails from Gmail. Do much more by connecting Gmail and Zendesk.

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Popular Integrations

  • Zendesk - New Ticket Gmail - Send an email

    Send an email in Gmail on a New Ticket in Zendesk

  • Zendesk - New Post in Help Center Gmail - Send an email

    Send an email in Gmail on a New Post in Help Center in Zendesk

  • Zendesk - Agent replied to Ticket Gmail - Send an email

    Send an email in Gmail on a Agent replied to Ticket in Zendesk

  • Zendesk - Internal Note added to Ticket Gmail - Send an email

    Send an email in Gmail on a Internal Note added to Ticket in Zendesk

  • Zendesk - Tag added to Ticket Gmail - Send an email

    Send an email in Gmail on a Tag added to Ticket in Zendesk

  • Zendesk - Ticket Status changed Gmail - Send an email

    Send an email in Gmail on a Ticket Status changed in Zendesk

  • Zendesk - New Ticket Gmail - Add Label to Email

    Add Label to Email in Gmail on a New Ticket in Zendesk

  • Gmail - New Email Zendesk - Add a Ticket

    Add a Ticket in Zendesk on a New Email in Gmail

Looking for something else?

Create your own Integration

Connect Gmail and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Gmail - New Conversation

    New Conversation

    Triggers when a new conversation (thread) starts.
  • Gmail - Labelled Conversation

    Labelled Conversation

    Triggers when you add a Label to an email conversation
  • Gmail - New Label Created

    New Label Created

    Triggers when a new Label is created
  • Gmail - New Email

    New Email

    Triggers when there is a new email. You can optionally provide a search criteria or folder/label.
  • Gmail - Starred Email

    Starred Email

    Triggers when you Star a conversation or email received in the last 3 days
  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.
  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.
  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.
  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.
  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.
  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.
  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.
  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Gmail - Send an Email

    Send an Email

    Send an Email from your account
  • Gmail - Add Label to Email

    Add Label to Email

    Add Label to an Email
  • Gmail - Archive an Email

    Archive an Email

    Archive a specific conversation
  • Gmail - Create new Label

    Create new Label

    Create a new Label
  • Gmail - Remove Label from Email

    Remove Label from Email

    Remove an existing Label(s) from a specific conversation
  • Gmail - Search an Email

    Search an Email

    Search Emails
  • Gmail - Star an Email

    Star an Email

    Star a specific conversation
  • Gmail - Add a Draft

    Add a Draft

    Create a draft email in your account
  • Gmail - Check Email Reply

    Check Email Reply

    Checks if an email was replied to
  • Gmail - Reply to a Conversation

    Reply to a Conversation

    Send a Reply email in Conversation

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

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