App Holder
Intercom

Intercom and Zendesk Integration

Get notified on new tickets, gather customer data. Connect Intercom and Zendesk. Run workflows.

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Popular Integrations

  • Intercom Zendesk

    Add or Update a User / Agent in Zendesk on a New Lead in Intercom

  • Intercom Zendesk

    Add or Update a User / Agent in Zendesk on a New User in Intercom

  • Zendesk Intercom

    Send Message to User in Intercom on a New Ticket in Zendesk

  • Zendesk Intercom

    Create Incoming Messages in Intercom on a New Ticket in Zendesk

  • Zendesk Intercom

    Add Note to Conversation in Intercom on a New Ticket in Zendesk

  • Intercom Zendesk

    Add a Ticket in Zendesk on a New User in Intercom

  • Intercom Zendesk

    Add a Ticket in Zendesk on a New Lead in Intercom

Looking for something else?


Create your own Integration

Connect Intercom and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Intercom

    New Lead

    Triggers when a new lead is added
  • Intercom

    New User

    Triggers when a new user is added
  • Intercom

    Lead Converts to User

    Triggers when a lead is converted to user
  • Intercom

    Lead Enters Email

    Triggers when an anonymous lead enters his email address
  • Intercom

    Unattended Conversation

    Triggers when a conversation (either new or an existing), where the User is waiting for a reply for more than a specified amount of time.
  • Intercom

    New Company

    Triggers when a new Company is added
  • Intercom

    New Conversation

    Triggers when a users starts a new conversation
  • Intercom

    New Event

    Triggers when a specified user event occurs
  • Intercom

    Tag Added to a User

    Triggers when a new tag is added to a user
  • Intercom

    New Reply from User

    Triggers when a user replies to conversation
  • Intercom

    Conversation Closed

    Triggers when a conversation is closed by an admin
  • Intercom

    New Reply from Agent

    Triggers when an Agent replies to conversation
  • Intercom

    Internal Note added to Conversation

    Triggers when a admin adds a note to a conversation
  • Intercom

    User Email Updated

    Triggers when a user updates their email address
  • Intercom

    User Unsubscribed

    Triggers when a user unsubscribes from Intercom
  • Intercom

    Conversation Assigned to Agent

    Triggers when a conversation is assigned to a specific agent
  • Zendesk

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk

    New Organization

    Triggers when a new Organization is created.
  • Zendesk

    New Group

    Triggers when a new Group is created.
  • Zendesk

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk

    Add a Ticket

    Add a ticket.
  • Zendesk

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk

    Search a Ticket

    Search for a Ticket.
  • Zendesk

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk

    Add an Organization

    Add a new Organization.
  • Zendesk

    Update an Organization

    Updates an Organization.
  • Zendesk

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk

    Add a Post

    Add a Post to the Help Center.
  • Zendesk

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Intercom

    Create or Update User

    Add or Update a User
  • Intercom

    Create or Update Lead

    Add or Update a Lead
  • Intercom

    Add Note to Conversation

    Add an internal note to a conversation
  • Intercom

    Add Event to User

    Add an event that occured to a user
  • Intercom

    Send Message to User

    Send a new message to a User, or reply to an existing conversation.
  • Intercom

    Create Incoming Messages

    Create a new message in your Intercom as if it is sent by a specified User.
  • Intercom

    Add Note to User

    Add a note to a user (not conversation)
  • Intercom

    Create or Update Company

    Add or Update Company
  • Intercom

    Search Leads

    Search a lead in your intercom account
  • Intercom

    Search Users

    Search a user in your intercom account
  • Intercom

    Add Tag to User

    Tag a user in your app
  • Intercom

    Update User

    Updates an User
  • Intercom

    Search Conversations

    Search a conversation in your intercom account

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Typeform
Wufoo
Google Forms

Forms

Intercom Workflow
Zendesk Workflow
Slack
Google Hangouts Chat

Collaboration

Connect Intercom and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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