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Intercom

Intercom and Zendesk Integration

Create new Zendesk tickets and send messages. Sync contact data and automate sales activity in Intercom. Do much more by connecting Intercom and Zendesk.

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Popular Integrations

Intercom -  New Conversation Zendesk - Add a Ticket

Turn new Intercom conversations into tickets on Zendesk

If you are using both Intercom and Zendesk for customer support, continually juggling between them to obtain important information from customer conversations can be very frustrating.

Thankfully, this readymade Intercom to Zendesk integration template is available for help. With this integration, you can automatically sync customer tickets between them and find customer data on any of them.

So for every new conversation in Intercom, a new ticket on Zendesk will be created. You can even turn data from Intercom into fields on Zendesk such as Subject, Assignee, Group, Status, Tags, etc. This will instantly create tickets on Zendesk so that your team can take action immediately.

How it works

  • Step 1:

    This Bot runs whenever a new conversation is started in Intercom.

  • Step 2:

    It creates a new ticket in Zendesk with the requester details and ticket description filled in.

Read More
Intercom - New Lead Zendesk - Add or Update a User / Agent

Add or Update a User / Agent in Zendesk on a New Lead in Intercom

Intercom - New User Zendesk - Add or Update a User / Agent

Add or Update a User / Agent in Zendesk on a New User in Intercom

Zendesk - New Ticket Intercom - Send Message to User

Send Message to User in Intercom on a New Ticket in Zendesk

Zendesk - New Ticket Intercom - Create Incoming Messages

Create Incoming Messages in Intercom on a New Ticket in Zendesk

Zendesk - New Ticket Intercom - Add Note to Conversation

Add Note to Conversation in Intercom on a New Ticket in Zendesk

Intercom - New User Zendesk - Add a Ticket

Add a Ticket in Zendesk on a New User in Intercom

Intercom - New Lead Zendesk - Add a Ticket

Add a Ticket in Zendesk on a New Lead in Intercom

Looking for something else?


Create your own Integration

Connect Intercom and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Intercom - New Lead

    New Lead

    Triggers when a new lead is added
  • Intercom - New User

    New User

    Triggers when a new user is added
  • Intercom - Lead Converts to User

    Lead Converts to User

    Triggers when a lead is converted to user
  • Intercom - Lead Enters Email

    Lead Enters Email

    Triggers when an anonymous lead enters his email address
  • Intercom - Unattended Conversation

    Unattended Conversation

    Triggers when a conversation (either new or an existing), where the User is waiting for a reply for more than a specified amount of time.
  • Intercom - New Company

    New Company

    Triggers when a new Company is added
  • Intercom -  New Conversation

    New Conversation

    Triggers when a users starts a new conversation
  • Intercom - New Event

    New Event

    Triggers when a specified user event occurs
  • Intercom - Tag Added to a User

    Tag Added to a User

    Triggers when a new tag is added to a user
  • Intercom - New Reply from User

    New Reply from User

    Triggers when a user replies to conversation
  • Intercom - Conversation Closed

    Conversation Closed

    Triggers when a conversation is closed by an admin
  • Intercom - New Reply from Agent

    New Reply from Agent

    Triggers when an Agent replies to conversation
  • Intercom - Internal Note added to Conversation

    Internal Note added to Conversation

    Triggers when a admin adds a note to a conversation
  • Intercom - User Email Updated

    User Email Updated

    Triggers when a user updates their email address
  • Intercom - User Unsubscribed

    User Unsubscribed

    Triggers when a user unsubscribes from Intercom
  • Intercom - Conversation Assigned to Agent

    Conversation Assigned to Agent

    Triggers when a conversation is assigned to a specific agent
  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.
  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.
  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.
  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.
  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.
  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.
  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.
  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Intercom - Create or Update User

    Create or Update User

    Add or Update a User
  • Intercom - Create or Update Lead

    Create or Update Lead

    Add or Update a Lead
  • Intercom - Add Note to Conversation

    Add Note to Conversation

    Add an internal note to a conversation
  • Intercom - Add Event to User

    Add Event to User

    Add an event that occured to a user
  • Intercom - Send Message to User

    Send Message to User

    Send a new message to a User, or reply to an existing conversation.
  • Intercom - Create Incoming Messages

    Create Incoming Messages

    Create a new message in your Intercom as if it is sent by a specified User.
  • Intercom - Add Note to User

    Add Note to User

    Add a note to a user (not conversation)
  • Intercom - Create or Update Company

    Create or Update Company

    Add or Update Company
  • Intercom - Search Leads

    Search Leads

    Search a lead in your intercom account
  • Intercom - Search Users

    Search Users

    Search a user in your intercom account
  • Intercom - Add Tag to User

    Add Tag to User

    Tag a user in your app
  • Intercom - Update User

    Update User

    Updates an User
  • Intercom - Search Conversations

    Search Conversations

    Search a conversation in your intercom account

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

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Intercom Workflow
Zendesk Workflow
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Google Hangouts Chat
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Collaboration

Connect Intercom and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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