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Jira

Jira and Zendesk Integration

Create new Zendesk tickets and send messages. Automatically create Jira tasks. Do much more by connecting Jira and Zendesk.

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Popular Integrations

  • Jira - New Sprint Zendesk - Add a Ticket

    Add a Ticket in Zendesk on a New Sprint in Jira

  • Jira - New Issue Zendesk - Add a Ticket

    Add a Ticket in Zendesk on a New Issue in Jira

  • Zendesk - New Ticket Jira - Add Issue

    Add Issue in Jira on a New Ticket in Zendesk

  • Zendesk - Ticket Status changed Jira - Add Issue

    Add Issue in Jira on a Ticket Status changed in Zendesk

  • Zendesk - Tag added to Ticket Jira - Add Issue

    Add Issue in Jira on a Tag added to Ticket in Zendesk

  • Jira - New Sprint Zendesk - Add a Comment

    Add a Comment in Zendesk on a New Sprint in Jira

  • Jira - New Issue Zendesk - Add a Comment

    Add a Comment in Zendesk on a New Issue in Jira

  • Jira - New Issue Zendesk - Add a Tag

    Add a Tag in Zendesk on a New Issue in Jira

Looking for something else?

Create your own Integration

Connect Jira and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Jira - New Issue

    New Issue

    Triggers when there is a new Issue (Admin access required)
  • Jira - New Sprint

    New Sprint

    Triggers when there is a new Sprint (Admin access required)
  • Jira - New Comment

    New Comment

    Triggers when a new comment is added to an issue (Admin access required)
  • Jira - New Project

    New Project

    Triggers when there is a new Project (Admin access required)
  • Jira - New User

    New User

    Triggers when a new user is added (Admin access required)
  • Jira - New Worklog

    New Worklog

    Triggers when a new Worklog is added to an issue (Admin access required)
  • Jira - Issue Updated

    Issue Updated

    Triggers when an Issue is updated (Admin access required)
  • Jira - Worklog Updated

    Worklog Updated

    Triggers when a new Worklog is added to an issue (Admin access required)
  • Jira - Issue Status Changed

    Issue Status Changed

    Triggers when status of an Issue is changed (Admin access required)
  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.
  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.
  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.
  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.
  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.
  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.
  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.
  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Jira - Add Issue

    Add Issue

    Creates a new Issue
  • Jira - Search Issue

    Search Issue

    Search for an Issue
  • Jira - Add Comment

    Add Comment

    Add comment for an Issue
  • Jira - Update Issue

    Update Issue

    Updates an Issue
  • Jira - Search User

    Search User

    Search for a user

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Slack
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Collaboration

Jira Workflow
Zendesk Workflow
Salesforce
Microsoft Dynamics
LivePerson

CRM

Connect Jira and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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