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Jira

Jira and Zendesk Integration

Get notified on new tickets, gather customer data. Connect Jira and Zendesk. Run workflows.

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Popular Integrations

  • Jira Zendesk

    Add a Ticket in Zendesk on a New Sprint in Jira

  • Jira Zendesk

    Add a Ticket in Zendesk on a New Issue in Jira

  • Zendesk Jira

    Add Issue in Jira on a New Ticket in Zendesk

  • Zendesk Jira

    Add Issue in Jira on a Ticket Status changed in Zendesk

  • Zendesk Jira

    Add Issue in Jira on a Tag added to Ticket in Zendesk

  • Jira Zendesk

    Add a Comment in Zendesk on a New Sprint in Jira

  • Jira Zendesk

    Add a Comment in Zendesk on a New Issue in Jira

  • Jira Zendesk

    Add a Tag in Zendesk on a New Issue in Jira

Looking for something else?

Create your own Integration

Connect Jira and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Jira

    New Issue

    Triggers when there is a new Issue (Admin access required)
  • Jira

    New Sprint

    Triggers when there is a new Sprint (Admin access required)
  • Jira

    New Comment

    Triggers when a new comment is added to an issue (Admin access required)
  • Jira

    New Project

    Triggers when there is a new Project (Admin access required)
  • Jira

    New User

    Triggers when a new user is added (Admin access required)
  • Jira

    New Worklog

    Triggers when a new Worklog is added to an issue (Admin access required)
  • Jira

    Issue Updated

    Triggers when an Issue is updated (Admin access required)
  • Jira

    Worklog Updated

    Triggers when a new Worklog is added to an issue (Admin access required)
  • Jira

    Issue Status Changed

    Triggers when status of an Issue is changed (Admin access required)
  • Zendesk

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk

    New Organization

    Triggers when a new Organization is created.
  • Zendesk

    New Group

    Triggers when a new Group is created.
  • Zendesk

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk

    Add a Ticket

    Add a ticket.
  • Zendesk

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk

    Search a Ticket

    Search for a Ticket.
  • Zendesk

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk

    Add an Organization

    Add a new Organization.
  • Zendesk

    Update an Organization

    Updates an Organization.
  • Zendesk

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk

    Add a Post

    Add a Post to the Help Center.
  • Zendesk

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Jira

    Add Issue

    Creates a new Issue
  • Jira

    Search Issue

    Search for an Issue
  • Jira

    Add Comment

    Add comment for an Issue
  • Jira

    Update Issue

    Updates an Issue
  • Jira

    Search User

    Search for a user

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Slack
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Collaboration

Jira Workflow
Zendesk Workflow
Salesforce
HubSpot CRM
Microsoft Dynamics

CRM

Connect Jira and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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