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ServiceNow

ServiceNow and Zendesk Integration

Get notified on new tickets, gather customer data. Connect ServiceNow and Zendesk. Run workflows.

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Popular Integrations

zendesk servicenow

Save Zendesk tickets as records in ServiceNow

Keeping your development and customer support teams on the same page can be quite a task. They are required to work together regularly and address quality issues, delivery delays, and so on. Make your life easier and get your teams to work more efficiently with this readymade Zendesk to ServiceNow integration template. This integration takes away the manual work: every time there is a new ticket on Zendesk it will automatically add a record in ServiceNow. You can map ticket fields such as Subject, Description, Type, Priority, etc. from Zendesk to any ServiceNow table. Simple, connect your Zendesk and ServiceNow accounts in Automate.io, activate this Bot and you are done!

How it works

  • Step 1:

    This Bot runs whenever there is a new ticket on Zendesk.

  • Step 2:

    It will be added as a new record on ServiceNow.

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zendesk servicenow

Add a record in ServiceNow from a tagged ticket in Zendesk

Are you struggling to resolve high-priority tickets in quick time? With this integration template, your support team can automatically send the most critical tickets with tagged notes directly to ServiceNow, for super-quick resolution. No more losing out on new sales opportunities or delay in solving critical issues. In this Zendesk and ServiceNow Integration template, when you get a new tagged ticket in Zendesk, a record is instantly created in ServiceNow. Additionally, you can map the ticket priority and ticket description from Zendesk to prioritize and take action on the tickets immediately. Just connect your Zendesk & ServiceNow accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

How it works

  • Step 1:

    This bot runs when you get a new ticket with a tag in your Zendesk account.

  • Step 2:

    The bot then automatically creates a record in ServiceNow from the data mapped from the Zendesk ticket.

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servicenow zendesk

Save new ServiceNow records as tickets in Zendesk

Do you want to create service tickets for high-priority records from ServiceNow without switching between apps? With this integration template, you can now save time by automatically creating Zendesk tickets from ServiceNow. With this ServiceNow & Zendesk Integration template, whenever there is a record created in ServiceNow, a ticket is instantly created in Zendesk with all the record data. Additionally, you can map out Created by & Updated by data from Servicenow to quickly for proper attribution. Just connect your ServiceNow & Zendesk accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

How it works

  • Step 1:

    This bot runs whenever there is a new record created in your ServiceNow account.

  • Step 2:

    The bot then automatically creates a ticket in Zendesk from the data mapped from the ServiceNow record.

Read More
Zendesk ServiceNow

Add a Record in ServiceNow on a New Ticket in Zendesk

ServiceNow Zendesk

Add a Ticket in Zendesk on a New Record in ServiceNow

Zendesk ServiceNow

Add a Record in ServiceNow on a Agent replied to Ticket in Zendesk

Zendesk ServiceNow

Add a Record in ServiceNow on a Internal Note added to Ticket in Zendesk

Zendesk ServiceNow

Add a Record in ServiceNow on a New Post in Help Center in Zendesk

Looking for something else?

Create your own Integration

Connect ServiceNow and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • ServiceNow

    New Record

    Triggers when a record is created
  • ServiceNow

    Record Updated

    Triggers when a record is updated
  • Zendesk

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk

    New Organization

    Triggers when a new Organization is created.
  • Zendesk

    New Group

    Triggers when a new Group is created.
  • Zendesk

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk

    Add a Ticket

    Add a ticket.
  • Zendesk

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk

    Search a Ticket

    Search for a Ticket.
  • Zendesk

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk

    Add an Organization

    Add a new Organization.
  • Zendesk

    Update an Organization

    Updates an Organization.
  • Zendesk

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk

    Add a Post

    Add a Post to the Help Center.
  • Zendesk

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk

    Search Groups

    Search Groups using Group ID or a Search Query.
  • ServiceNow

    Add a Record

    Add a record to the table
  • ServiceNow

    Search a Record

    Searches record
  • ServiceNow

    Update a Record

    Update a record in the table

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

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Forms

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CRM

Connect ServiceNow and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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