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Slack

Slack and Zendesk Integration

Create new Zendesk tickets and send messages. Send Slack notifications instantly. Do much more by connecting Slack and Zendesk.

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Popular Integrations

Zendesk - New Ticket Slack - Send a Direct Message

Get Slack notifications for new tickets in Zendesk

Faster communication always improves response time, especially true for customer service and support teams. Notifying your teams as soon as possible about new tickets can help them stay on top of support issues and address them faster.

Use this readymade Zendesk to Slack integration template to do just that. When you turn on this integration, a notification will be sent to the person or channel of your choice for every new Zendesk ticket. This integration even lets you customize your message with additional details like ticket description, type, due date, etc.

All you have to do is connect your Zendesk and Slack accounts to Automate.io and turn on the integration. It will take care of the rest.

How it works

  • Step 1:

    This Bot runs whenever there is a new ticket in Zendesk.

  • Step 2:

    Automate.io will send a Slack notification to the person or channel of your choice.

Read More
Zendesk - New Ticket Slack - Send a Direct Message

Send a Direct Message in Slack on a New Ticket in Zendesk

Zendesk - Agent replied to Ticket Slack - Send a Direct Message

Send a Direct Message in Slack on a Agent replied to Ticket in Zendesk

Zendesk - Internal Note added to Ticket Slack - Send a Direct Message

Send a Direct Message in Slack on a Internal Note added to Ticket in Zendesk

Zendesk - New Post in Help Center Slack - Send a Direct Message

Send a Direct Message in Slack on a New Post in Help Center in Zendesk

Zendesk - Ticket Status changed Slack - Send a Direct Message

Send a Direct Message in Slack on a Ticket Status changed in Zendesk

Zendesk - Tag added to Ticket Slack - Send a Direct Message

Send a Direct Message in Slack on a Tag added to Ticket in Zendesk

Zendesk - New Ticket Slack - Send a Channel Message

Send a Channel Message in Slack on a New Ticket in Zendesk

Looking for something else?


Create your own Integration

Connect Slack and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.
  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.
  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.
  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.
  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.
  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.
  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.
  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Slack - Send a Direct Message

    Send a Direct Message

    Send a message to specified User as Slackbot
  • Slack - Send a Channel Message

    Send a Channel Message

    Send a message to public or private Group
  • Slack - Search a User

    Search a User

    Search for a User based on Email address or Username
  • Slack - Set a Reminder

    Set a Reminder

    Sets a Reminder
  • Slack - Set Status

    Set Status

    Set your status on slack

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Salesforce
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CRM

Slack Workflow
Zendesk Workflow
Square
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QuickBooks Online

Payments

Connect Slack and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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How to integrate Slack & Zendesk?

  1. Step 1: Connect Slack & Zendesk with Automate.io
  2. Step 2: Select the trigger event that starts the data flow
  3. Step 3: Select the action app where the data should go
  4. Step 4: Map the data fields using the drag-drop interface

You are done. Automate.io will take care of the rest.

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