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Slack and Zendesk Integration

Easily automate the management of your tickets, agents and users in Zendesk. Send instant messages to users or channels in Slack. Do much more by connecting Slack and Zendesk.

Popular Integrations

  • Zendesk - New Ticket
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    Slack - Send a Direct Message

    Get Slack notifications for new tickets in Zendesk

    Faster communication always improves response time, especially true for customer service and support teams. Notifying your teams as soon as possible about new tickets can help them stay on top of support issues and address them faster.

    Use this readymade Zendesk to Slack integration template to do just that. When you turn on this integration, a notification will be sent to the person or channel of your choice for every new Zendesk ticket. This integration even lets you customize your message with additional details like ticket description, type, due date, etc.

    All you have to do is connect your Zendesk and Slack accounts to Automate.io and turn on the integration. It will take care of the rest.

    How it works?

    • 1

      This Bot runs whenever there is a new ticket in Zendesk.

    • 2

      Automate.io will send a Slack notification to the person or channel of your choice.

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  • Zendesk - New Ticket
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    Slack - Send a Channel Message

    Get Channel Messages in Slack on New Zendesk Tickets

    As a manager, you might need to keep track of all incoming Zendesk tickets without engaging in them yourself. To prevent constant switching between apps, you can schedule automated Slack notifications for every new Zendesk ticket.

    With this no-code integration template, you can trigger a message for a user or a channel in Slack when a new ticket is created in Zendesk. You can add more details like ticket description, type, due date to add more context.

    Take a few seconds to connect your Zendesk and Slack accounts and map out data fields for the trigger and action events. Automate.io will take care of the rest.

    How it works?

    • 1

      This Bot runs whenever there is a New Ticket in Zendesk.

    • 2

      Automate.io will send a Slack notification to the channel of your choice.

    Show More
  • Zendesk - Internal Note added to Ticket
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    Slack - Send a Direct Message

    Get Slack Notifications on Internal Notes Added to Zendesk Tickets

    The goal of a customer support agent is to resolve every issue efficiently and reduce customer wait time. But this is more of a team effort than you might think.

    For example, a customer might report a tricky technical issue, and the assigned support agent may want to connect with the IT team to get a detailed service response. This Zendesk Slack Integration helps to automate the exact process.

    With this integration, you can trigger a message for a user or channel in Slack when a team name is tagged in the Internal Note of a Zendesk Ticket. Moreover, you can append contextual ticket details in Slack notifications like the customer's pricing plan and their query details.

    Note: This Slack and Zendesk Integration Template needs Zendesk Admin Access.

    Just connect your Zendesk and Slack accounts in Automate.io, activate this Bot, and you are good to go.

    How it works?

    • 1

      This Bot runs whenever there is an Internal Note added to a Ticket in Zendesk.

    • 2

      Automate.io will send a Slack notification to the person of your choice.

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  • Zendesk - Tag added to Ticket
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    Slack - Send a Direct Message

    Get Slack Notifications on Tags Added to Zendesk Tickets

    Most support teams use Tags in Zendesk to bring transparency to their support workflows. For example: If there are too many customer requests related to billing, support agents can Tag Tickets as 'Billing Issues' or 'Billing Info', or 'Billing Priority'.

    But what if you want an accounting representative to be looped in for every billing issue. This Slack and Zendesk integration can help you with that.

    Every time a specific Tag like 'Billing Issue' is added to any Ticket in Zendesk, you can trigger a message for a user or channel in Slack. In addition to the Tag details, you can also include Ticket details like description, type, and due date in Slack notification.

    Note: This Zendesk Slack Integration needs Zendesk Admin Access.

    Automate how you handle crucial customer problems. Connect Zendesk and Slack Accounts in Automate.io and get started in just 30 seconds.

    How it works?

    • 1

      This Bot runs whenever there is a specific Tag added to a Ticket in Zendesk.

    • 2

      Automate.io will send a Slack notification to the person of your choice.

    Show More
  • Zendesk - New Post in Help Center
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    Slack - Send a Direct Message

    Send a Direct Message in Slack on a New Post in Help Center in Zendesk

  • Zendesk - Agent replied to Ticket
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    Slack - Send a Direct Message

    Send a Direct Message in Slack on a Agent replied to Ticket in Zendesk

  • Zendesk - Ticket Status changed
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    Slack - Send a Direct Message

    Send a Direct Message in Slack on a Ticket Status changed in Zendesk

  • Zendesk - New Ticket Form Submission
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    Slack - Send a Direct Message

    Send a Direct Message in Slack on a New Ticket Form Submission in Zendesk

Looking for something else?


Create your own Integration

Connect Slack and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When this happens

TRIGGERS
  • Slack - Get Data from Workflow

    Get Data from Workflow

    Triggers when a Slack workflow gets executed. Save the bot setup and link your Slack workflow to this bot to run this.

  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.

  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.

  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.

  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.

  • Zendesk - New Ticket Form Submission

    New Ticket Form Submission

    Triggers when a Ticket is added from a ticket form submission

  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.

  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.

  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.

  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.

  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.

  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.

  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.

  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.

  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.

  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.

  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.

  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.

  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.

  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.

  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.

  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.

  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.

  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent

  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.

  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.

  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.

  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.

  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.

  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.

  • Slack - Send a Direct Message

    Send a Direct Message

    Send a message to specified User as Slackbot

  • Slack - Send a Channel Message

    Send a Channel Message

    Send a message to public or private Group

  • Slack - Search a User

    Search a User

    Search for a User based on Email address or Username

  • Slack - Set a Reminder

    Set a Reminder

    Sets a Reminder

  • Slack - Set Status

    Set Status

    Set your status on slack

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Connect Slack and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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