Get notified on new tickets, gather customer data. Connect SurveyMonkey and Zendesk. Run workflows.
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Add a Ticket in Zendesk on a New Survey Response in SurveyMonkey
Add or Update a User / Agent in Zendesk on a New Survey Response in SurveyMonkey
Add a Tag in Zendesk on a New Survey Response in SurveyMonkey
Add a Comment in Zendesk on a New Survey Response in SurveyMonkey
Add a Comment to Post in Zendesk on a New Survey Response in SurveyMonkey
Update a Ticket in Zendesk on a New Survey Response in SurveyMonkey
Add a Post in Zendesk on a New Survey Response in SurveyMonkey
Looking for something else?
Connect SurveyMonkey and Zendesk the way you want. Start by selecting the trigger and action events listed here.
New Survey Response
Triggers when a new response is added
New Survey
Triggers when a new survey is created
New Ticket
Triggers when a new Ticket is created.
Agent replied to Ticket
Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
Internal Note added to Ticket
Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
Tag added to Ticket
Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
Ticket Status changed
Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
New Post in Help Center
Triggers when a new Post is published in the Help Center.
New Comment added to Post
Triggers when a Comment is added to the selected Post.
New User/Agent
Triggers when a new Customer or Agent is created.
Ticket assigned to Agent
Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
New Organization
Triggers when a new Organization is created.
New Group
Triggers when a new Group is created.
Updated Ticket
Triggers when an existing Ticket is updated.
User replied to Ticket
Triggers when a User replies to a Ticket. Needs Zendesk admin access.
Add a Ticket
Add a ticket.
Add or Update a User / Agent
Creates or updates a User / Agent.
Search a Ticket
Search for a Ticket.
Add a Comment
Adds a Comment to a Ticket.
Add a Tag
Adds a Tag to a Ticket.
Update a Ticket
Update a Ticket using the Ticket ID.
Add an Organization
Add a new Organization.
Update an Organization
Updates an Organization.
Add a Comment to Post
Add a Comment to the selected Post.
Search Organizations
Search Organizations using Organization ID or Name.
Search a User/Agent
Search for a User or an Agent
Add a Post
Add a Post to the Help Center.
Search Posts
Search Posts using Post ID or a Search Query.
Change Ticket Status
Change Status of a Ticket.
Update a Post
Update an existing Post in the Help Center.
Search Groups
Search Groups using Group ID or a Search Query.Create your custom integration by selecting the Trigger event and Action to be performed.
CRM
Collaboration
Connect SurveyMonkey and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.
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