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Twitter

Twitter and Zendesk Integration

Get notified on new tickets, gather customer data. Connect Twitter and Zendesk. Run workflows.

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Popular Integrations

  • Zendesk Twitter

    Send @mention to a Follower in Twitter on a New Ticket in Zendesk

  • Zendesk Twitter

    Send @mention to a Follower in Twitter on a Agent replied to Ticket in Zendesk

  • Zendesk Twitter

    Send @mention to a Follower in Twitter on a Internal Note added to Ticket in Zendesk

  • Zendesk Twitter

    Send @mention to a Follower in Twitter on a New Post in Help Center in Zendesk

  • Zendesk Twitter

    Send @mention to a Follower in Twitter on a Tag added to Ticket in Zendesk

  • Zendesk Twitter

    Send @mention to a Follower in Twitter on a Ticket Status changed in Zendesk

  • Twitter Zendesk

    Add a Comment in Zendesk on a New Mention in Twitter

  • Twitter Zendesk

    Add a Ticket in Zendesk on a New Mention in Twitter

Looking for something else?

Create your own Integration

Connect Twitter and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When This Happens

TRIGGERS
  • Twitter

    New Mention

    Triggers when someone @mentions you
  • Twitter

    Search Tweets

    Triggers when there is a new tweet matching your search term
  • Twitter

    New Follower

    Triggers when you get a new follower
  • Twitter

    New Tweet in a List

    Triggers when there is a new Tweet in the List feed
  • Twitter

    Search Tweets in a Geo Location

    Triggers from mention of search term in a specific geo location.
  • Twitter

    My Tweet

    Triggers when you send a new tweet
  • Zendesk

    New Ticket

    Triggers when a new Ticket is created.
  • Zendesk

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  • Zendesk

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  • Zendesk

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  • Zendesk

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  • Zendesk

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  • Zendesk

    New User/Agent

    Triggers when a new Customer or Agent is created.
  • Zendesk

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  • Zendesk

    New Organization

    Triggers when a new Organization is created.
  • Zendesk

    New Group

    Triggers when a new Group is created.
  • Zendesk

    Updated Ticket

    Triggers when an existing Ticket is updated.
  • Zendesk

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk

    Add a Ticket

    Add a ticket.
  • Zendesk

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  • Zendesk

    Search a Ticket

    Search for a Ticket.
  • Zendesk

    Add a Comment

    Adds a Comment to a Ticket.
  • Zendesk

    Add a Tag

    Adds a Tag to a Ticket.
  • Zendesk

    Update a Ticket

    Update a Ticket using the Ticket ID.
  • Zendesk

    Add an Organization

    Add a new Organization.
  • Zendesk

    Update an Organization

    Updates an Organization.
  • Zendesk

    Add a Comment to Post

    Add a Comment to the selected Post.
  • Zendesk

    Search Organizations

    Search Organizations using Organization ID or Name.
  • Zendesk

    Search a User/Agent

    Search for a User or an Agent
  • Zendesk

    Add a Post

    Add a Post to the Help Center.
  • Zendesk

    Search Posts

    Search Posts using Post ID or a Search Query.
  • Zendesk

    Change Ticket Status

    Change Status of a Ticket.
  • Zendesk

    Update a Post

    Update an existing Post in the Help Center.
  • Zendesk

    Search Groups

    Search Groups using Group ID or a Search Query.
  • Twitter

    Send Tweet

    Send a tweet. Rate limited to 1 every 5 minutes.
  • Twitter

    Add User to List

    Adds a User to a specified List
  • Twitter

    Retweet

    Send a Retweet. Rate limited to 1 every 5 minutes.
  • Twitter

    Send Message to a Follower

    Send a direct message to followers only
  • Twitter

    Send @mention to a Follower

    Send a tweet with an @mention to a follower.
  • Twitter

    Follow a Follower

    Follow a Twitter user who is already your follower. Will fail if they are not a follower.
  • Twitter

    Search User

    Search a User by Twitter Screen Name

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Twitter Workflow
Zendesk Workflow
Salesforce
Microsoft Dynamics
LivePerson

CRM

Slack
Google Hangouts Chat
Microsoft Teams

Collaboration

Connect Twitter and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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