Zendesk Integrations

Connect Zendesk with your favourite apps

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Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

Popular Zendesk Integrations

Sync new Intercom conversations to Zendesk tickets

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Save Zendesk tickets as records in ServiceNow

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Add a record in ServiceNow from a tagged ticket in Zendesk

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Save new ServiceNow records as tickets in Zendesk

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Send a Direct Message in Slack on a New Ticket in Zendesk

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Send an email in Gmail on a New Ticket in Zendesk

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Add a Ticket in Zendesk on a New Ticket in Freshdesk

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Add a Record in ServiceNow on a New Ticket in Zendesk

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Looking for something else?

100+ integrations possible.

Things You Can Do With Zendesk

Triggers

New Ticket
Triggers when a new Ticket is created.
Agent replied to Ticket
Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
Internal Note added to Ticket
Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
Tag added to Ticket
Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
Ticket Status changed
Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
New Post in Help Center
Triggers when a new Post is published in the Help Center.
New Comment added to Post
Triggers when a Comment is added to the selected Post.
New User/Agent
Triggers when a new Customer or Agent is created.
Ticket assigned to Agent
Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
New Organization
Triggers when a new Organization is created.
New Group
Triggers when a new Group is created.
Updated Ticket
Triggers when an existing Ticket is updated.
User replied to Ticket
Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Actions

Add a Ticket
Add a ticket.
Add or Update a User / Agent
Creates or updates a User / Agent.
Search a Ticket
Search for a Ticket.
Add a Comment
Adds a Comment to a Ticket.
Add a Tag
Adds a Tag to a Ticket.
Update a Ticket
Update a Ticket using the Ticket ID.
Add an Organization
Add a new Organization.
Update an Organization
Updates an Organization.
Add a Comment to Post
Add a Comment to the selected Post.
Search Organizations
Search Organizations using Organization ID or Name.
Search a User/Agent
Search for a User or an Agent
Add a Post
Add a Post to the Help Center.
Search Posts
Search Posts using Post ID or a Search Query.
Change Ticket Status
Change Status of a Ticket.
Update a Post
Update an existing Post in the Help Center.
Search Groups
Search Groups using Group ID or a Search Query.

Create Zendesk Workflows

Mailchimp

AWeber

HubSpot

Marketing

Zendesk Workflow

Salesforce

Microsoft Dynamics

LivePerson

CRM

Run workflows spanning across your Marketing, Zendesk and CRM apps. Trigger workflows automatically when things happen in any of the apps.

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