Zendesk Integrations

Connect Zendesk with your favourite apps

Zendesk is a popular multi-channel help desk software loaded with features for helpdesk automation, SLA management, support portal and more.

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Popular Zendesk Integrations

Intercom -  New Conversation
Zendesk - Add a Ticket

Turn new Intercom conversations into tickets on Zendesk

If you are using both Intercom and Zendesk for customer support, continually juggling between them to obtain important information from customer conversations can be very frustrating.

Thankfully, this readymade Intercom to Zendesk integration template is available for help. With this integration, you can automatically sync customer tickets between them and find customer data on any of them.

So for every new conversation in Intercom, a new ticket on Zendesk will be created. You can even turn data from Intercom into fields on Zendesk such as Subject, Assignee, Group, Status, Tags, etc. This will instantly create tickets on Zendesk so that your team can take action immediately.

How it works?

  • 1

    This Bot runs whenever a new conversation is started in Intercom.

  • 2

    It creates a new ticket in Zendesk with the requester details and ticket description filled in.

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Zendesk - Tag added to Ticket
ServiceNow - Add a Record

Add a record in ServiceNow from a tagged ticket in Zendesk

Are you struggling to resolve high-priority tickets in quick time? With this integration template, your support team can automatically send the most critical tickets with tagged notes directly to ServiceNow, for super-quick resolution. No more losing out on new sales opportunities or delay in solving critical issues.

In this Zendesk and ServiceNow Integration template, when you get a new tagged ticket in Zendesk, a record is instantly created in ServiceNow. Additionally, you can map the ticket priority and ticket description from Zendesk to prioritize and take action on the tickets immediately.

Just connect your Zendesk & ServiceNow accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

How it works?

  • 1

    This bot runs when you get a new ticket with a tag in your Zendesk account.

  • 2

    The bot then automatically creates a record in ServiceNow from the data mapped from the Zendesk ticket.

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ServiceNow - New Record
Zendesk - Add a Ticket

Save new ServiceNow records as tickets in Zendesk

Do you want to create service tickets for high-priority records from ServiceNow without switching between apps? With this integration template, you can now save time by automatically creating Zendesk tickets from ServiceNow.

With this ServiceNow & Zendesk Integration template, whenever there is a record created in ServiceNow, a ticket is instantly created in Zendesk with all the record data. Additionally, you can map out Created by & Updated by data from Servicenow to quickly for proper attribution.

Just connect your ServiceNow & Zendesk accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

How it works?

  • 1

    This bot runs whenever there is a new record created in your ServiceNow account.

  • 2

    The bot then automatically creates a ticket in Zendesk from the data mapped from the ServiceNow record.

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Zendesk - New Ticket
Trello - Add or Update a Card

Create Trello cards for new tickets in Zendesk

For a customer support team, one of the most critical factors of success is efficiency. If they have so many support tickets coming in, it can be chaotic to manage and address all of them on time. You could use a tool like Trello and track each new incoming ticket on a card. But why manually create a card on Trello for every new ticket on Zendesk? You already have so much on your plate.

Take the help of this readymade Zendesk to Trello integration template. When you turn on this integration, a card will be automatically created on Trello for every new ticket on Zendesk. And, to make the work of your support team easier, you can add additional details like ticket description, priority, due date, etc.

Connect your Zendesk and Trello accounts in this integration and turn it on. Automate.io will shoulder the grunt work for you.

How it works?

  • 1

    This Bot runs whenever there is a new ticket in Zendesk.

  • 2

    Automate.io will create a card on the specified list in Trello.

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Zendesk - New Ticket
Slack - Send a Direct Message

Get Slack notifications for new tickets in Zendesk

Faster communication always improves response time, especially true for customer service and support teams. Notifying your teams as soon as possible about new tickets can help them stay on top of support issues and address them faster.

Use this readymade Zendesk to Slack integration template to do just that. When you turn on this integration, a notification will be sent to the person or channel of your choice for every new Zendesk ticket. This integration even lets you customize your message with additional details like ticket description, type, due date, etc.

All you have to do is connect your Zendesk and Slack accounts to Automate.io and turn on the integration. It will take care of the rest.

How it works?

  • 1

    This Bot runs whenever there is a new ticket in Zendesk.

  • 2

    Automate.io will send a Slack notification to the person or channel of your choice.

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Zendesk - New Ticket
ServiceNow - Add a Record

Save Zendesk tickets as records in ServiceNow

Keeping your development and customer support teams on the same page can be quite a task. They are required to work together regularly and address quality issues, delivery delays, and so on.

Make your life easier and get your teams to work more efficiently with this readymade Zendesk to ServiceNow integration template. This integration takes away the manual work: every time there is a new ticket on Zendesk it will automatically add a record in ServiceNow. You can map ticket fields such as Subject, Description, Type, Priority, etc. from Zendesk to any ServiceNow table.

Simple, connect your Zendesk and ServiceNow accounts in Automate.io, activate this Bot and you are done!

How it works?

  • 1

    This Bot runs whenever there is a new ticket on Zendesk.

  • 2

    It will be added as a new record on ServiceNow.

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Zendesk - New Ticket
Gmail - Send an Email

Send an Email in Gmail on a New Ticket in Zendesk

Freshdesk - New Ticket
Zendesk - Add a Ticket

Add a Ticket in Zendesk on a New Ticket in Freshdesk

200+ integrations possible. 

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Things You Can Do With Zendesk

Triggers

  •  - New Ticket

    New Ticket

    Triggers when a new Ticket is created.
  •  - New Ticket Form Submission

    New Ticket Form Submission

    Triggers when a Ticket is added from a ticket form submission
  •  - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.
  •  - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.
  •  - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.
  •  - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.
  •  - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.
  •  - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.
  •  - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.
  •  - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.
  •  - New Organization

    New Organization

    Triggers when a new Organization is created.
  •  - New Group

    New Group

    Triggers when a new Group is created.
  •  - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.
  •  - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Actions

  •  - Add a Ticket

    Add a Ticket

    Add a ticket.
  •  - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.
  •  - Search a Ticket

    Search a Ticket

    Search for a Ticket.
  •  - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.
  •  - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.
  •  - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.
  •  - Add an Organization

    Add an Organization

    Add a new Organization.
  •  - Update an Organization

    Update an Organization

    Updates an Organization.
  •  - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.
  •  - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.
  •  - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent
  •  - Add a Post

    Add a Post

    Add a Post to the Help Center.
  •  - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.
  •  - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.
  •  - Update a Post

    Update a Post

    Update an existing Post in the Help Center.
  •  - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.

Create Zendesk Workflows

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Marketing

Zendesk Workflow

Zendesk

Salesforce
Microsoft Dynamics
LivePerson

CRM

Run workflows spanning across your Marketing, Zendesk and CRM apps. Trigger workflows automatically when things happen in any of the apps.

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