Zendesk Integrations

If you are using both Intercom and Zendesk for customer support, continually juggling between them to obtain important information from customer conversations can be very frustrating.

Thankfully, this readymade Intercom to Zendesk integration template is available for help. With this integration, you can automatically sync customer tickets between them and find customer data on any of them.

So for every new conversation in Intercom, a new ticket on Zendesk will be created. You can even turn data from Intercom into fields on Zendesk such as Subject, Assignee, Group, Status, Tags, etc. This will instantly create tickets on Zendesk so that your team can take action immediately.

Are you struggling to resolve high-priority tickets in quick time? With this integration template, your support team can automatically send the most critical tickets with tagged notes directly to ServiceNow, for super-quick resolution. No more losing out on new sales opportunities or delay in solving critical issues.

In this Zendesk and ServiceNow Integration template, when you get a new tagged ticket in Zendesk, a record is instantly created in ServiceNow. Additionally, you can map the ticket priority and ticket description from Zendesk to prioritize and take action on the tickets immediately.

Just connect your Zendesk & ServiceNow accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

Do you want to create service tickets for high-priority records from ServiceNow without switching between apps? With this integration template, you can now save time by automatically creating Zendesk tickets from ServiceNow.

With this ServiceNow & Zendesk Integration template, whenever there is a record created in ServiceNow, a ticket is instantly created in Zendesk with all the record data. Additionally, you can map out Created by & Updated by data from Servicenow to quickly for proper attribution.

Just connect your ServiceNow & Zendesk accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

For a customer support team, one of the most critical factors of success is efficiency. If they have so many support tickets coming in, it can be chaotic to manage and address all of them on time. You could use a tool like Trello and track each new incoming ticket on a card. But why manually create a card on Trello for every new ticket on Zendesk? You already have so much on your plate.

Take the help of this readymade Zendesk to Trello integration template. When you turn on this integration, a card will be automatically created on Trello for every new ticket on Zendesk. And, to make the work of your support team easier, you can add additional details like ticket description, priority, due date, etc.

Connect your Zendesk and Trello accounts in this integration and turn it on. Automate.io will shoulder the grunt work for you.

Faster communication always improves response time, especially true for customer service and support teams. Notifying your teams as soon as possible about new tickets can help them stay on top of support issues and address them faster.

Use this readymade Zendesk to Slack integration template to do just that. When you turn on this integration, a notification will be sent to the person or channel of your choice for every new Zendesk ticket. This integration even lets you customize your message with additional details like ticket description, type, due date, etc.

All you have to do is connect your Zendesk and Slack accounts to Automate.io and turn on the integration. It will take care of the rest.

Keeping your development and customer support teams on the same page can be quite a task. They are required to work together regularly and address quality issues, delivery delays, and so on.

Make your life easier and get your teams to work more efficiently with this readymade Zendesk to ServiceNow integration template. This integration takes away the manual work: every time there is a new ticket on Zendesk it will automatically add a record in ServiceNow. You can map ticket fields such as Subject, Description, Type, Priority, etc. from Zendesk to any ServiceNow table.

Simple, connect your Zendesk and ServiceNow accounts in Automate.io, activate this Bot and you are done!

As a manager, you might need to keep track of all incoming Zendesk tickets without engaging in them yourself. To prevent constant switching between apps, you can schedule automated Slack notifications for every new Zendesk ticket.

With this no-code integration template, you can trigger a message for a user or a channel in Slack when a new ticket is created in Zendesk. You can add more details like ticket description, type, due date to add more context.

Take a few seconds to connect your Zendesk and Slack accounts and map out data fields for the trigger and action events. Automate.io will take care of the rest.

The goal of a customer support agent is to resolve every issue efficiently and reduce customer wait time. But this is more of a team effort than you might think.

For example, a customer might report a tricky technical issue, and the assigned support agent may want to connect with the IT team to get a detailed service response. This Zendesk Slack Integration helps to automate the exact process.

With this integration, you can trigger a message for a user or channel in Slack when a team name is tagged in the Internal Note of a Zendesk Ticket. Moreover, you can append contextual ticket details in Slack notifications like the customer's pricing plan and their query details.

Note: This Slack and Zendesk Integration Template needs Zendesk Admin Access.

Just connect your Zendesk and Slack accounts in Automate.io, activate this Bot, and you are good to go.