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Intercom and Zendesk Integration

Easily automate the management of your tickets, agents and users in Zendesk. Sync contact data, manage deal flow and automate your sales pipeline in Intercom. Do much more by connecting Intercom and Zendesk.

Popular Integrations

  • Intercom -  New Conversation
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    Zendesk - Add a Ticket

    Turn new Intercom conversations into tickets on Zendesk

    If you are using both Intercom and Zendesk for customer support, continually juggling between them to obtain important information from customer conversations can be very frustrating.

    Thankfully, this readymade Intercom to Zendesk integration template is available for help. With this integration, you can automatically sync customer tickets between them and find customer data on any of them.

    So for every new conversation in Intercom, a new ticket on Zendesk will be created. You can even turn data from Intercom into fields on Zendesk such as Subject, Assignee, Group, Status, Tags, etc. This will instantly create tickets on Zendesk so that your team can take action immediately.

    How it works?

    • 1

      This Bot runs whenever a new conversation is started in Intercom.

    • 2

      It creates a new ticket in Zendesk with the requester details and ticket description filled in.

    Show More
  • Intercom - New Lead
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    Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent in Zendesk on a New Lead in Intercom

  • Intercom - New User
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    Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent in Zendesk on a New User in Intercom

  • Zendesk - New Ticket
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    Intercom - Create Incoming Messages

    Create Incoming Messages in Intercom on a New Ticket in Zendesk

  • Zendesk - New Ticket
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    Intercom - Send Message to User

    Send Message to User in Intercom on a New Ticket in Zendesk

  • Zendesk - New Ticket
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    Intercom - Add Note to Conversation

    Add Note to Conversation in Intercom on a New Ticket in Zendesk

  • Intercom - New User
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    Zendesk - Add a Ticket

    Add a Ticket in Zendesk on a New User in Intercom

  • Intercom - New Lead
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    Zendesk - Add a Ticket

    Add a Ticket in Zendesk on a New Lead in Intercom

Looking for something else?


Create your own Integration

Connect Intercom and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When this happens

TRIGGERS
  • Intercom - New Lead

    New Lead

    Triggers when a new lead is added

  • Intercom - New User

    New User

    Triggers when a new user is added

  • Intercom - Lead Converts to User

    Lead Converts to User

    Triggers when a lead is converted to user

  • Intercom - Lead Enters Email

    Lead Enters Email

    Triggers when an anonymous lead enters his email address

  • Intercom - New Company

    New Company

    Triggers when a new Company is added

  • Intercom -  New Conversation

    New Conversation

    Triggers when a users starts a new conversation

  • Intercom - New Event

    New Event

    Triggers when a specified user event occurs

  • Intercom - New Reply from User

    New Reply from User

    Triggers when a user replies to conversation

  • Intercom - Tag Added to a User

    Tag Added to a User

    Triggers when a new tag is added to a user

  • Intercom - Unattended Conversation

    Unattended Conversation

    Triggers when a conversation (either new or an existing), where the User is waiting for a reply for more than a specified amount of time.

  • Intercom - Conversation Assigned to Agent

    Conversation Assigned to Agent

    Triggers when a conversation is assigned to a specific agent

  • Intercom - Conversation Closed

    Conversation Closed

    Triggers when a conversation is closed by an admin

  • Intercom - New Reply from Agent

    New Reply from Agent

    Triggers when an Agent replies to conversation

  • Intercom - Internal Note added to Conversation

    Internal Note added to Conversation

    Triggers when a admin adds a note to a conversation

  • Intercom - User Email Updated

    User Email Updated

    Triggers when a user updates their email address

  • Intercom - User Unsubscribed

    User Unsubscribed

    Triggers when a user unsubscribes from Intercom

  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.

  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.

  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.

  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.

  • Zendesk - New Ticket Form Submission

    New Ticket Form Submission

    Triggers when a Ticket is added from a ticket form submission

  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.

  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.

  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.

  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.

  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.

  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.

  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.

  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.

  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.

  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.

  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.

  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.

  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.

  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.

  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.

  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.

  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.

  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent

  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.

  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.

  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.

  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.

  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.

  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.

  • Intercom - Create or Update Lead

    Create or Update Lead

    Add or Update a Lead

  • Intercom - Create or Update User

    Create or Update User

    Add or Update a User

  • Intercom - Add Event to User

    Add Event to User

    Add an event that occured to a user

  • Intercom - Add Note to Conversation

    Add Note to Conversation

    Add an internal note to a conversation

  • Intercom - Create Incoming Messages

    Create Incoming Messages

    Create a new message in your Intercom as if it is sent by a specified User.

  • Intercom - Send Message to User

    Send Message to User

    Send a new message to a User, or reply to an existing conversation.

  • Intercom - Create or Update Company

    Create or Update Company

    Add or Update Company

  • Intercom - Add Note to User

    Add Note to User

    Add a note to a user (not conversation)

  • Intercom - Add Tag to User

    Add Tag to User

    Tag a user in your app

  • Intercom - Search Leads

    Search Leads

    Search a lead in your intercom account

  • Intercom - Search Users

    Search Users

    Search a user in your intercom account

  • Intercom - Update User

    Update User

    Updates an User

  • Intercom - Search Conversations

    Search Conversations

    Search a conversation in your intercom account

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Connect Intercom and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

Typeform
Zoho Forms
Google Forms

Forms

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Intercom Workflow

Intercom

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Zendesk Workflow

Zendesk

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Slack
Google Meet
Cisco Webex Teams

Collaboration

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