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ServiceNow and Zendesk Integration

Easily automate the management of your tickets, agents and users in Zendesk. Boost efficiency of your internal processes and automate your operations in ServiceNow. Do much more by connecting ServiceNow and Zendesk.

Popular Integrations

  • Zendesk - Tag added to Ticket
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    ServiceNow - Add a Record

    Add a record in ServiceNow from a tagged ticket in Zendesk

    Are you struggling to resolve high-priority tickets in quick time? With this integration template, your support team can automatically send the most critical tickets with tagged notes directly to ServiceNow, for super-quick resolution. No more losing out on new sales opportunities or delay in solving critical issues.

    In this Zendesk and ServiceNow Integration template, when you get a new tagged ticket in Zendesk, a record is instantly created in ServiceNow. Additionally, you can map the ticket priority and ticket description from Zendesk to prioritize and take action on the tickets immediately.

    Just connect your Zendesk & ServiceNow accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

    How it works?

    • 1

      This bot runs when you get a new ticket with a tag in your Zendesk account.

    • 2

      The bot then automatically creates a record in ServiceNow from the data mapped from the Zendesk ticket.

    Show More
  • ServiceNow - New Record
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    Zendesk - Add a Ticket

    Save new ServiceNow records as tickets in Zendesk

    Do you want to create service tickets for high-priority records from ServiceNow without switching between apps? With this integration template, you can now save time by automatically creating Zendesk tickets from ServiceNow.

    With this ServiceNow & Zendesk Integration template, whenever there is a record created in ServiceNow, a ticket is instantly created in Zendesk with all the record data. Additionally, you can map out Created by & Updated by data from Servicenow to quickly for proper attribution.

    Just connect your ServiceNow & Zendesk accounts to Automate.io, choose the data you want to map, activate the bot & you are done!

    How it works?

    • 1

      This bot runs whenever there is a new record created in your ServiceNow account.

    • 2

      The bot then automatically creates a ticket in Zendesk from the data mapped from the ServiceNow record.

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  • Zendesk - New Ticket
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    ServiceNow - Add a Record

    Save Zendesk tickets as records in ServiceNow

    Keeping your development and customer support teams on the same page can be quite a task. They are required to work together regularly and address quality issues, delivery delays, and so on.

    Make your life easier and get your teams to work more efficiently with this readymade Zendesk to ServiceNow integration template. This integration takes away the manual work: every time there is a new ticket on Zendesk it will automatically add a record in ServiceNow. You can map ticket fields such as Subject, Description, Type, Priority, etc. from Zendesk to any ServiceNow table.

    Simple, connect your Zendesk and ServiceNow accounts in Automate.io, activate this Bot and you are done!

    How it works?

    • 1

      This Bot runs whenever there is a new ticket on Zendesk.

    • 2

      It will be added as a new record on ServiceNow.

    Show More
  • Zendesk - Agent replied to Ticket
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    ServiceNow - Add a Record

    Add a Record in ServiceNow on a Agent replied to Ticket in Zendesk

  • ServiceNow - New Record
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    Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent in Zendesk on a New Record in ServiceNow

  • Zendesk - Internal Note added to Ticket
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    ServiceNow - Add a Record

    Add a Record in ServiceNow on a Internal Note added to Ticket in Zendesk

  • Zendesk - New Post in Help Center
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    ServiceNow - Add a Record

    Add a Record in ServiceNow on a New Post in Help Center in Zendesk

  • Zendesk - Ticket Status changed
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    ServiceNow - Add a Record

    Add a Record in ServiceNow on a Ticket Status changed in Zendesk

Looking for something else?


Create your own Integration

Connect ServiceNow and Zendesk the way you want. Start by selecting the trigger and action events listed here.

When this happens

TRIGGERS
  • ServiceNow - New Record

    New Record

    Triggers when a record is created

  • ServiceNow - Record Updated

    Record Updated

    Triggers when a record is updated

  • Zendesk - New Ticket

    New Ticket

    Triggers when a new Ticket is created.

  • Zendesk - Agent replied to Ticket

    Agent replied to Ticket

    Triggers when an Agent or Admin replies to a Ticket. Needs Zendesk admin access.

  • Zendesk - Internal Note added to Ticket

    Internal Note added to Ticket

    Triggers when an Internal Note is added to a Ticket. Needs Zendesk admin access.

  • Zendesk - New Post in Help Center

    New Post in Help Center

    Triggers when a new Post is published in the Help Center.

  • Zendesk - New Ticket Form Submission

    New Ticket Form Submission

    Triggers when a Ticket is added from a ticket form submission

  • Zendesk - Ticket Status changed

    Ticket Status changed

    Triggers when the Status of a Ticket is changed or when a new Ticket is created with the selected Status. Needs Zendesk admin access.

  • Zendesk - Tag added to Ticket

    Tag added to Ticket

    Triggers when a Tag is added to Ticket. Needs Zendesk admin access.

  • Zendesk - New Comment added to Post

    New Comment added to Post

    Triggers when a Comment is added to the selected Post.

  • Zendesk - New Group

    New Group

    Triggers when a new Group is created.

  • Zendesk - New Organization

    New Organization

    Triggers when a new Organization is created.

  • Zendesk - New User/Agent

    New User/Agent

    Triggers when a new Customer or Agent is created.

  • Zendesk - Ticket assigned to Agent

    Ticket assigned to Agent

    Triggers when a Ticket is assigned to an Agent. Needs Zendesk admin access.

  • Zendesk - Updated Ticket

    Updated Ticket

    Triggers when an existing Ticket is updated.

  • Zendesk - User replied to Ticket

    User replied to Ticket

    Triggers when a User replies to a Ticket. Needs Zendesk admin access.

Do this

ACTIONS
  • Zendesk - Add a Ticket

    Add a Ticket

    Add a ticket.

  • Zendesk - Add or Update a User / Agent

    Add or Update a User / Agent

    Creates or updates a User / Agent.

  • Zendesk - Search a Ticket

    Search a Ticket

    Search for a Ticket.

  • Zendesk - Add a Comment

    Add a Comment

    Adds a Comment to a Ticket.

  • Zendesk - Add a Comment to Post

    Add a Comment to Post

    Add a Comment to the selected Post.

  • Zendesk - Add an Organization

    Add an Organization

    Add a new Organization.

  • Zendesk - Add a Post

    Add a Post

    Add a Post to the Help Center.

  • Zendesk - Add a Tag

    Add a Tag

    Adds a Tag to a Ticket.

  • Zendesk - Search Organizations

    Search Organizations

    Search Organizations using Organization ID or Name.

  • Zendesk - Search a User/Agent

    Search a User/Agent

    Search for a User or an Agent

  • Zendesk - Update an Organization

    Update an Organization

    Updates an Organization.

  • Zendesk - Update a Ticket

    Update a Ticket

    Update a Ticket using the Ticket ID.

  • Zendesk - Change Ticket Status

    Change Ticket Status

    Change Status of a Ticket.

  • Zendesk - Search Groups

    Search Groups

    Search Groups using Group ID or a Search Query.

  • Zendesk - Search Posts

    Search Posts

    Search Posts using Post ID or a Search Query.

  • Zendesk - Update a Post

    Update a Post

    Update an existing Post in the Help Center.

  • ServiceNow - Add a Record

    Add a Record

    Add a record to the table

  • ServiceNow - Search a Record

    Search a Record

    Searches record

  • ServiceNow - Update a Record

    Update a Record

    Update a record in the table

Let's Integrate

Create your custom integration by selecting the Trigger event and Action to be performed.

Run Workflows

Connect ServiceNow and Zendesk with your other apps and run workflows across them. Trigger workflows automatically when things happen in any of the apps.

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Zoho Forms
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Forms

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ServiceNow

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Zendesk Workflow

Zendesk

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